Author Topic: Pause duration visible for agents?  (Read 2487 times)

gobb

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Pause duration visible for agents?
« on: May 29, 2011, 18:32:44 »
Hello. Is it please possible for agents to see themselves (e.g. throug their realtime page) how much time they have spent on billable/nonbillable pause? If yes, then please what should be done? Or rather some access level on reports to their agent stats? Thanks for any suggestion.

QueueMetrics

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Re: Pause duration visible for agents?
« Reply #1 on: May 30, 2011, 10:13:50 »
At the moment this is not feasible, unless you do that writing some XML-RPC scripts.