Topics

1

General Asterisk configuration / Quemetrics Agent Conf allowing callers to join queue when we are closed ?

« on: February 03, 2008, 07:21:58 »

Hello,

I have my support queue setup with :
A5578,0
A5571,0
A1002,0
A5573,0
A5579,0
A5585,0
A5588,0
A5595,0
A3766,0
A5596,0
A3755,0
A5597,0
A5997,0
 Setup like the pdf instructed. Each extension represents an agent, the problem lies during off ours when we are closed it allows callers to join an empty queue and sit on hold for the timeout thus skewing the unanswered calls. I have "Allow to Join Empty" set to no in Freepbx and it still would allow them. Once I removed the AXXXX setup, the queue worked as it should and I got the after hours recording. I am probally missing something small but I really need to get this fixed because I do really like the stats queuemetrics provides but I can't work with the miss reporting.

Thanks in advance for the help

2

General Asterisk configuration / Logging into Multiple Queues causing Logoff's

« on: December 18, 2007, 22:54:24 »

Let me explain the setup here briefly, we have support agents that also have to log into our jr .Sales queue. I setup the support as follows thanks to the new guide. I static assign A3755 into both the sales and support queue, and edit the .conf. Everything seems to work fine for the first call but then after that It logs the agent off with queuemetrics reporting auto log off. I am curious if this is even possible? It seems plausible and am just missing a piece of code. Thanks in advance for the help

3

General Asterisk configuration / Agent names instead of extensions?

« on: September 11, 2007, 00:26:51 »

I know I did this once but a server crash wiped away everything I had but how would I set up Queuemetric's to display the actual name of the agent instead of just there 4 number extension in the QM GUI?

4

Outbound and QueueMetrics / Logging Out Going Calls without having to hit any code?

« on: August 30, 2007, 05:50:44 »

Hi,
I was wondering if there is a way to log all outgoing queue calls without the agent having to hit a code to associate it with the out going call dumby queue? From everything I can search it seems like they will have to hit 8 + 300 (for example) then the number, and I don't think that will work out so well in my office.

5

General Asterisk configuration / Quick activity reports not showing previous days on Today

« on: July 31, 2007, 20:44:12 »

I would like to start out by saying am green so this is all new to me.
Basically my problem is that I can see the quick activity report for today but when I want to see yesterday or 30 days out, it generates no info. Am running it on Trixbox for a medium sized call center. Now is this a detail of granting CREATE privileges, wich I thought I have done but sometimes you over look the little things;)