Author Topic: Add attempts in details unanswered calls report  (Read 1760 times)

cesar.bonilla

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Add attempts in details unanswered calls report
« on: May 25, 2011, 20:53:53 »
Hi,

On Details of Unanswered calls report, Is possible add the attempts for every agent?

For example,

Asterisk Call ID:       1306247573.198254
Date and time:       05/24 - 09:32:54
Queue:       INBOUND-Queue [700]
Caller ID:       15221890
Handled by:       -
Duration:       -
Waiting time:       40 sec.
Original position       # 1
Disconnection cause:       Caller abandon
Transferred to:       -
Attempts:       0
Stints:       1
URL:       
Status code:       
Srv       
DNIS       
IVR selection
   
RINGNOANSWER    Local/636@from-internal   20 sec.
RINGNOANSWER    Local/630@from-internal   20 sec.


Thanks,

QueueMetrics

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Re: Add attempts in details unanswered calls report
« Reply #1 on: May 31, 2011, 17:09:21 »
At the moment Qm does not keep a list of attempts per call, but just a total. This is because doing so would make QM use way more memory.