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Author Topic: Map user to Agent  (Read 1952 times)

bhenry

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Map user to Agent
« on: April 29, 2010, 16:53:29 »
Is it possible to map a user to an agent?  By this I mean that I would like my users to login to queuemetrics with a user id such as "bhenry" but still be able to see their queue status on the agent page.  Currently we are using Agent/1234 as the queuemetrics login and would like to change to user ID.
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QueueMetrics

  • Loway
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Re: Map user to Agent
« Reply #1 on: April 30, 2010, 08:51:35 »
Not at the moment - we use the userId as the match key.
Still, it would be conceivable if you are interested.
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