I have installed QM 1.5.3 with asterisk 1.2.
Everything seems to working fine except the agent status on the agent page.
It states: Agent/156: Agent is currently logged off
When I click on the logon button it shows this:
-- Attempting call on Local/20@queuemetrics/n for 10@queuemetrics:1 (Retry 1)
-- Executing Answer("Local/20@queuemetrics-b0ca,2", "") in new stack
> Channel Local/20@queuemetrics-b0ca,1 was answered.
-- Executing Answer("Local/20@queuemetrics-b0ca,1", "") in new stack
-- Executing Wait("Local/20@queuemetrics-b0ca,1", "10") in new stack
-- Executing NoOp("Local/20@queuemetrics-b0ca,2", " "QM: Logging on Agent/156 to extension 156@druid-user-telemarketing made by agent/156" ") in new stack
-- Executing AgentCallbackLogin("Local/20@queuemetrics-b0ca,2", "156||156@druid-user-telemarketing") in new stack
-- Playing 'agent-loginok' (language 'en')
== Callback Agent '156' logged in on 156@druid-user-telemarketing
-- Executing Hangup("Local/20@queuemetrics-b0ca,2", "") in new stack
== Spawn extension (queuemetrics, 20, 4) exited non-zero on 'Local/20@queuemetrics-b0ca,2'
== Spawn extension (queuemetrics, 10, 2) exited non-zero on 'Local/20@queuemetrics-b0ca,1'
Jun 9 01:06:36 NOTICE[19828]: pbx_spool.c:279 attempt_thread: Call completed to Local/20@queuemetrics/n
and when I issue the show agents command it lists the agent:
156 (Pedro) available at '156@druid-user-telemarketing' (musiconhold is 'default')
At this time, the agent is logged on
but the web page's agent status remains the same: logged offEven, when I click on logout, it works fine on the asterisk side but no events are writen to the queue_log file
Thank you