[RESOLVED] Agent can't log into queue

[bestest]

So I followed the espresso guide, step by step, created the exact queue names, agent numbers, and in FreePBX created the agents and queues as specified.  Now when I log into QM as an agent and try to log in, I receive the error that the user doesn't have permission to perform this action.  I can't log in to a queue, and I also can't add a member to a queue.  Does anyone have advice? 

[bestest]

here is the error I'm getting in Asterisk CLI

== Parsing '/etc/asterisk/manager.conf': Found
  == Parsing '/etc/asterisk/manager_additional.conf': Found
  == Parsing '/etc/asterisk/manager_custom.conf': Found
  == Manager 'admin' logged off from 127.0.0.1
  == Connect attempt from '127.0.0.1' unable to authenticate

[bestest]

I added the AMI connection (even though I followed the setup guide TO THE $#@! LETTER and it didn't say to do so), and now it all works fine.

[QueueMetrics]

Where is the guide missing? we'd love to fix it.