Messages

211

MySQL storage and Qloaderd/Uniloader / Re: Integration with REDIS or another noSQL

« on: August 05, 2014, 10:01:42 »

Hello,

QueueMetrics already does the realtime monitoring; but you are free to use our API to load data in redis.

Kind Regards
Mirko

212

Running QueueMetrics / Re: Wrap Up Time

« on: June 10, 2014, 10:38:39 »

Hi,

are you sure that the call is not coming from another queue?

Mirko

213

Scripting QueueMetrics / Re: VB.Net Example?

« on: June 02, 2014, 11:11:28 »

Hi Indiny,

at the moment we don't know about any example with VB.NET. If you'll create something and want to share with the other QM's users (maybe on Github), that will be really appreciated 

214

Scripting QueueMetrics / Re: Analysis Names?

« on: June 02, 2014, 11:09:09 »

Hi Indiny,

you can find all the Queuemetrics' API methods in our manual: http://manuals.loway.ch/QM_XML-RPC_manual-chunked/

Kind Regards
Mirko

215

Scripting QueueMetrics / Re: XML-RPC Call Detail Popup

« on: May 09, 2014, 09:48:44 »

Hi,

are you creating a new type of report table? In that case you can include it in QueueMetrics reports as a custom block (so you can download it with the others).

http://manuals.loway.ch/QM_XML-RPC_manual-chunked/ch06.html

Mirko

216

Running QueueMetrics / Re: Queuemetrics 12.2.4 with Asterisk 11.7

« on: May 07, 2014, 15:18:36 »

Hi,

don't worry, your license will work with every version of QueueMetrics; updates are free 

Update with:

Code: [Select]

yum update queuemetrics
Kind Regards
Mirko

217

Running QueueMetrics / Re: Missed calls by agent

« on: April 02, 2014, 09:44:00 »

Hello,

if you need the details for a single call just go to Ans.Dt. (Detail of answered calls) or Unans.Dt. (Detail of unanswered calls).
In the Attempts column you will find this and other data about a single call.

218

Outbound and QueueMetrics / Re: use click-to-dial applications with Queuemetrics

« on: April 02, 2014, 09:39:08 »

Hello,

there's no API method to place outbound calls.

When you've set up the outbound calls (and you are able to place calls through the agent's page), you can track also outbound calls that are made directly from the phone.

You should create a new trunk on your PBX  that make outbound calls go through our dialplan (queuedial context): Local/$OUTNUM$@queuedial/n

If you want to track only some calls, by using a prefix, just create an outbound route that filters calls that uses that trunk.

For further information: http://manuals.loway.ch/QM_Trixbox-chunked/ch03.html


Kind Regards
Mirko

219

Outbound and QueueMetrics / Re: limit selection list for outbound queues in agent panel

« on: April 02, 2014, 09:34:04 »

Hello,

you can assign a custom security key to each queue.
The queue will be visible only to the agents that have that key in their security keys.

Kind Regards
Mirko

220

Running QueueMetrics / Re: Tracking Transfers Out of Queues

« on: March 28, 2014, 11:34:20 »

Hello,

this FAQ should help you: http://queuemetrics.com/faq.jsp?uid=faq-053-transfers

At the moment it just possible to do it with unattended trasfers. Attended transfer will work starting by Asterisk 12.

Kind Regards
Mirko

221

Running QueueMetrics / Re: Troubles with hotdesk and RT_HANGUPCALL and RT_TRANSFERCALL

« on: March 28, 2014, 11:14:47 »

Hello,

I'm not sure I understood the question.
The first configuration should work both with Hotdesking on and off.
It doesn't exists any callfile.hangupcall_ht.* configuration.

Kind Regards
Mirko

222

Running QueueMetrics / Re: Missed calls by agent

« on: March 28, 2014, 11:01:35 »

Hello,

try to run a report (select the report named "All reports" for simplicity).
In the "Att." (Attempts) page; you can find the data you are looking for.

Kind Regards
Mirko

223

QueueMetrics installation / Re: Is there a limited license for 6 months?

« on: March 28, 2014, 10:55:43 »

Hello,

you can buy this kind of special license directly from Elastix. They are one of ours authorized resellers.

Kind Regards
Mirko

224

Running QueueMetrics / Re: Abandoned calls in tables - Not in queuemetrics reports

« on: March 05, 2014, 14:40:30 »

Hi,

it's known that Asterisk CDR is not very precise. From what we can see in queue_log lines you sent us, just the third call were abandoned before an agent's answer, whereas the first two were completed after the agent's answer (but in less of a second).
That's why in QueueMetrics you get a call with duration 0.00.

QueueMetrics doesn't evaluate a single queue_log line at time but the entire story of the call.

Kind Regards
Mirko

225

QueueMetrics installation / Re: Marking servlet LowayTransactionController as unavailable

« on: March 03, 2014, 16:03:01 »

We're following this request in our mail support
I'll update this thread as soon as we find a solution.