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Messages - Itgigi (Loway)

Pages: 1 [2]
16
Problems / Re: Clock Widget
« on: April 16, 2019, 08:56:43 »
Hello Sylwat,

Changing the timezone on my computer I am able to change the Clock Widget time.

If by running:

currentTime = new Date();
datetext = currentTime.toTimeString().split(' ')[0]

On your browser console you get a different time, that is the time that the Widget Clock is using.

Best Regards,
Iacob


17
Running QueueMetrics / Re: Agent Occupancy Report - AG09
« on: April 11, 2019, 11:16:17 »
Hello ngroulx,

The "overlapping" column shows the amount of time that the agent has been on a call and on pause at the same time.

Best Regards,
Iacob


18
Problems / Re: Clock Widget
« on: April 11, 2019, 11:07:45 »
Hello,

I have spoken with the dev team and they confirmed that the clock widget has not been touched. It might be a coincidence.

Try accessing the wallboard with another computer on the same network.

It's odd, I agree with you, but there is no other explanation.

Best Regards,
Iacob


19
Problems / Re: Clock Widget
« on: April 08, 2019, 14:13:19 »
Hello,

The widget clock uses the system time. Change the system time or the timezone.

Usually the browser uses the system time, but in your case it looks like the browser is using it's own timezone.

To change the timezone for Chrome, install an addon that changes the timezone.

Best Regards,
Iacob

20
QueueMetrics installation / Re: Duplicate agent names after setting Asterisk alias
« on: March 28, 2019, 08:40:33 »
Hello Aherron,

Have you tried removing the agents manually from the Asterisk CLI?

Use the "queue remove member ... " command to remove all the agents and then log them back in using the Agent page.

Do you see the double agent every time you log them on a queue?

Best Regards,
Iacob


21
QueueMetrics installation / Re: Help URL Recordings
« on: March 05, 2019, 10:02:31 »
Hello Jivf,

The QueueMetrics Live version has a limitation regarding the recordings.

The recordings have to be in a https format. To address this issue we partnered with CallCabinet.

https://www.callcabinet.com/loway-queuemetrics-call-recording/

They offer a hosting platform for the recordings. You can get in touch with them and arrange the best solution.

Best Regards,
Iacob


22
Running QueueMetrics / Re: Automatic Call back technical support
« on: February 14, 2019, 14:16:55 »
Hi IMMY.

I'm not sure I understand completely the situation but I believe you might be interested in the Preview reverse dialing.

Wombat offers three types of dialing options.

The direct mode where a number is ringed and the call is offered to the agent,;
The reverse mode, where an agent receives a call from Wombat and then a number from the list is places on behalf of the agent;
The Preview reverse dialing, where the agent chose when the call should be placed:
http://manuals.loway.ch/WD_UserManual-chunked/ch06.html#cbPRV
https://www.wombatdialer.com/blog/blog/2017/11/28/reversepreview-dialing-tutorial/

Let me know if this is what you where looking for, or give me some more details on what you are trying to achieve.

Best regards,
Iacob
Loway support team

23
Running QueueMetrics / Re: Queue Detail - Service Level Agreement
« on: September 18, 2018, 14:59:56 »
Hello Duncan,

this is Iacob from Loway support.

I know that Google is smart but we are smarterter.

By changing that value inside the Queue Detail section, you chose a threshold (in seconds) for the Service Level Agreement. If an Agent answers a call under the set time, the SLA in the reports will go up, and vice versa if he answers after the threshold.

If you have any other technical questions about the product feel free to write at support@loway.ch.

Regards,
Iacob

24
Running QueueMetrics / Re: Agent Count report
« on: July 13, 2018, 09:12:41 »
Hello cursor,

First off, you can launch the realtime page, the wallboard and the reports on all of the queues at the same time. Usually when you install queuemetrics you should find a "00 All" queue built in the system. This queue is a composite queue that includes all of the queues on your machine.

Now, talking about online agents, there are a number of places where you can find that information.

In the realtime page you can find a section with queue details. If you launch the realtime page after selecting the 00 All queue it will show live information about all of the queues. The information you are interested in, is shown in the first table.

In the Wallboard page there is a widget called "Live Queues" under the "Tables" section. This table also shows the number of agents on your queues in realtime.

If you need a report instead, you can launch the "All Reports" report and navigate to the "Agents" tab. There you will find, in the second Info Box, something like this:

Agent session detail
Agent sessions    
N. of agents available:    8
Average agent time:    8:58:32
Min agent time:    8:52:29
Max agent time:    9:01:53
Total agent time:    71.8 H

The number of agents available shown here, is the total number of agents on the queue during the period you launched the report on.

I hope this helps, if you have any other questions please let us know.

Regards,
Iacob

25
General Asterisk configuration / Re: Asterisk 15 and Queuemetrics with WebRTC phone...
« on: July 11, 2018, 16:22:12 »
Hello cursor,

Thank you for your post, I've notified the developers about the issue you've encountered and posted a bug report (ref. #3830).

It would be very helpful if you could attach as much information about your configuration as possible to help us debug the issue further.

You will be notified once we have more information :)

Best regards,
Iacob

26
Problems / Re: Fallo de reporte
« on: July 09, 2018, 14:59:17 »
Hello MAESTREJE,

Thank you for using our forums, for best results please use English while asking for help.

Regards,

Iacob

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