What is the advantage of using the Icon agent page of QueueMetrics to manage pause codes?
QueueMetrics suite for Asterisk call centers lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.
Pause codes can be customized to suite your needs and are designed so you can run reports with them included.
Learn how in this new tutorial:
https://www.queuemetrics.com/blog/2018/10/26/QueueMetrics-Pause-Codes/?lid=U099
