Topics

1

Running QueueMetrics / Pauses in Queuemetrics

« on: May 28, 2015, 12:41:57 »

Hi,
One agent can select diferent kind of Pauses (to lunch, to do BackOffice tasks,etc). There are pause that do not permit incoming calls but avoid to do outgoing calls with the QM?
We need have reports of that calls.


Thanks in advance.
 

2

Outbound and QueueMetrics / Disable 'Login and logout on selected queues' buttons

« on: December 01, 2014, 15:00:20 »

Hi,
I'm having problems with the amazing 'computer abilities' of the agents, and I need to disable the buttons to 'Login/logout on selected queues' for Login/out  only in ALL the asigned queues of the agent.
Can be?

Regards,
acrisuser

3

Outbound and QueueMetrics / Call-list panel shows finished calls

« on: November 11, 2014, 12:42:27 »

Hi,
When an agent is calling out an external number through a queue, after some seconds of ringing, the agent hears a congestion announcement and the call finishes but the Call-list panel" still shows the call as an ongoing call. The only way I have found to force QM to know that the call already finished is to make the agent logout and login from queues, then the list disappears completely from the list.
Any suggestion?

regards,
DVD