Messages

916

Running QueueMetrics / Re: Custom Report error after Update to 1.6.3.1

« on: January 28, 2011, 09:38:06 »

There was nothing in the upgrade to break it.... 

917

Running QueueMetrics / Re: Queue details export in Excel

« on: January 28, 2011, 09:37:34 »

 

918

Running QueueMetrics / Re: Communication error on wallboard

« on: January 28, 2011, 09:37:22 »

Yes - please upload it somewhere for inspection and send us by email the link.

919

General Asterisk configuration / Re: [Queuemetrics] Dialplan context problem

« on: January 28, 2011, 09:36:28 »

OK nice. 

920

Running QueueMetrics / Re: Queue details export in Excel

« on: January 27, 2011, 09:18:36 »

No, just logoff and on again, change the language (say to German) and back to English again.

921

Running QueueMetrics / Re: Agent Page - Transfer Button

« on: January 27, 2011, 09:17:46 »

You can dial into the dialplan, so if you can program it by the dialplan, it should be feasible. The big issue is identifying the channels at the Asterisk level.

922

Running QueueMetrics / Re: Custom Report error after Update to 1.6.3.1

« on: January 27, 2011, 09:16:53 »

Please request an unlimited-agents demo key - so you can check how many agents are actually included in your reports.

923

General Asterisk configuration / Re: [Queuemetrics] Dialplan context problem

« on: January 27, 2011, 09:15:10 »

Try and take a trace when you set an outcome through the Agent's page.

924

General Asterisk configuration / Re: [Queuemetrics] Dialplan context problem

« on: January 26, 2011, 09:43:59 »

That piece of dialplan is not meant to be called "by hand" - it will be called by QM through an AMI connection. You need to set up the AMI connection between the two boxes.

925

Running QueueMetrics / Re: Custom Report error after Update to 1.6.3.1

« on: January 26, 2011, 09:42:37 »

The only thing I can think of is that you had agent rewriting enabled before and you don't have it anymore. The agent counting has not been changed in the last couple of years.

926

Running QueueMetrics / Re: Detailed Chronological Agent report

« on: January 25, 2011, 14:00:46 »

No, but for that reason you can usually look at:
- short calls
- most useful,m ACD attempts. This shows when Asterisk decided to route to an agent but the agent would not be available.

927

Running QueueMetrics / Re: Custom Report error after Update to 1.6.3.1

« on: January 25, 2011, 13:59:23 »

This means you have more agents than the licensed ones.

928

Running QueueMetrics / Re: Talk time by interval

« on: January 24, 2011, 09:24:24 »

At the moment this is not present, but you can easily do that calculating "number * average".
Or you can ask our Support Services for a customization - being trivial, I think it will be quite cheap to implement.
 

929

Running QueueMetrics / Re: Listening to live calls: Unattended Call Moni- toring

« on: January 21, 2011, 09:16:35 »

Yes but you'll have to change the extensions_queumetrics.conf file accordingly.

930

QueueMetrics installation / Re: Echoing Logon/Logoff events to realtime queue_log

« on: January 21, 2011, 09:15:37 »

I am quoting from our standard extensions_queuemetrics.conf:

[macro-queuelog]
; The advantage of using this macro is that you can choose whether to use the Shell version
; (where you have complete control of what gets written) or the Application version (where you
; do not need a shellout, so it's way faster).
;
; Expecting  $ARG1: Timestamp
;            $ARG2: Call-id
;            $ARG3: Queue
;            $ARG4: Agent
;            $ARG5: Verb
;            $ARG6: Param1
;            $ARG7: Param2
;            $ARG8: Param3
;
;exten => s,1,System( echo "${ARG1}|${ARG2}|${ARG3|${ARG4}|${ARG5}|${ARG6}|${ARG7}|${ARG8}" >> /var/log/asterisk/queue_log )
exten => s,1,QueueLog(${ARG3},${ARG2},${ARG4},${ARG5},${ARG6}|${ARG7}|${ARG8})

So you can see the equivalence.