Messages

1

Running QueueMetrics / Re: Searching outcomes in the same search

« on: April 23, 2015, 23:36:38 »

Ok, many thanks!

 

2

Running QueueMetrics / Searching outcomes in the same search

« on: April 21, 2015, 02:31:06 »

Hello forum:

Do you know some way to search differents outcomes in the same searching.

Any idea i´ll appreciate!

3

Running QueueMetrics / Troubles with hotdesk and RT_HANGUPCALL and RT_TRANSFERCALL

« on: March 25, 2014, 02:03:35 »

 There are something strange on the configuration.properties couse the line

callfile.hangupcall.enabled=true
callfile.hangupcall.channel=Local/10@queuemetrics/n
callfile.hangupcall.extension=30
callfile.hangupcall.context=queuemetrics

But there isn´t a declaration to the hotdesking function like

callfile.hangupcall_ht.enabled=true
callfile.hangupcall_ht.channel=Local/30@queuemetrics/n
callfile.hangupcall_ht.extension=10
callfile.hangupcall_ht.context=queuemetrics

Then in the realtime page and when a call is a live, the function Hangup doesn´t work and the same thing happend with the Transfer button.

It seams that there isn´t a deployment to this functions work when Hotdesk is turn on.