Messages

1

Running QueueMetrics / Re: Customize "DNIS Used" shown values

« on: January 15, 2014, 20:24:27 »

Thank you!

2

Running QueueMetrics / Customize "DNIS Used" shown values

« on: January 09, 2014, 16:12:48 »

Hi,

Is there any way to edit the "DNIS Used" values shown?



Basically, in the image you see DNIS, N. Calls and the percentages. So, again, is there any way to make this table to show the total amount of minutes that calls implied?

Thanks!

3

Running QueueMetrics / Re: Inbound AND Outbound agents

« on: January 09, 2014, 16:08:41 »

In case someone has a similar problem, I was able to make work using data and examples from the below link and queuedial as explained in QM documentation.

http://www.sinologic.net/blog/2009-05/alternativa-al-agentcallbacklogin-en-asterisk-16.html

The link in spanish, but it's pretty clear as to the files that should be edited and how. I found a few examples in english, but they weren't as clear as this one. One single comment: I configured this in an Asterisk 11.6 (for testing) and it works just fine, but BEFORE the VMAuthentication line you'll see in the example you MUST add and Answer(), otherwise you'll have no channel and you won't be able to sign the agents.

Hope this helps as it helped me. 

Regards.

4

Running QueueMetrics / Re: Inbound AND Outbound agents

« on: January 07, 2014, 19:18:34 »

Thanks!

I'll take a look at Wombat Dialer.

Regards.

5

Running QueueMetrics / Re: Inbound AND Outbound agents

« on: January 06, 2014, 15:31:57 »

Hi!

Thanks for the reply. I fully understand the outbound functionality. I know that there's no "true" queues while using the qm-queuedial script and I'm OK with that.

The thing is: I need the agentes to be logged in Inbound Queues to receive calls and simultaneously they have to have the ability to dial out (using qm-queuedial). Is this configuration possible?

Regarding the "picking": I was mentioning the ackcall button (#) that can be enabled and configured in the agents.conf file in Asterisk. This is used to have the agents picking the calls while hitting # instead of directly receiving them when a call comes in. This is not something from QM in particular, but something we need to use in order to give the agents the possibility of receiving a call or not whether they are going to make a call (or not).

Thanks again, and sorry for the round trip.
Regards.

6

Running QueueMetrics / Re: Inbound AND Outbound agents

« on: January 02, 2014, 13:47:41 »

Hi, thanks for the reply.

Basically, what we need to do is set a group of agents not only to receive calls but also to make outbound calls while logged to an inbound queue.

So far I've been able to:
* Agents do not receive the call directly but using '#' key to pick up a call from a queue they're logged in.
* Track outbound calls from the agents using QM and "outbound queues" as described in the documentation (qm-queuedial, etc).

What I haven't been able to do yet is to log the agents to pick up calls using the # AND have the ability to dial. It's one or the other, but not both when the agents are logged.

I'm not sure if I'm making myself any clear, hope I do.

Thanks!

7

Running QueueMetrics / Inbound AND Outbound agents

« on: December 26, 2013, 16:24:53 »

Hi.

I just wanted to know if this is possible.

I've been able to track the outbound calls and set the agents to pick up the calls from a queue by using a hitting # but I don't find a way to have agents logged in and having the possibility to make outbound calls.

Thanks,
Regards.

PS: I think this should go in a different forum, but I can't move it so if some admin sees it, please move to the right forum. Thanks, and sorry.

8

QueueMetrics installation / Re: Unable to 'Load Data From Asterisk" using Wizard

« on: December 26, 2013, 15:33:43 »

Thanks!

Got it working now!

Merry Xmas. 

Regards,

9

QueueMetrics installation / Re: Unable to 'Load Data From Asterisk" using Wizard

« on: December 19, 2013, 20:43:44 »

Thank you.

Actually iptables is disabled but I don't know where should I set the values as you said. Asterisk and QM are installed in the same CentOS server, so technically they "share" the localhost. Where can I find the config file or screen to point QM to fetch the info like that?

Thanks again.

10

QueueMetrics installation / Unable to 'Load Data From Asterisk" using Wizard

« on: December 17, 2013, 21:59:47 »

Hi,

I'm pretty new in the Asterisk world, and way newer in Queuemetrics. I've seen previous configurations of QM working (installed before I got here) but now I'm trying to do a fresh one to understand the solution from scratch.

So far I've been able to install QM, access via Web and create de DB. Now I'm trying to use the "Setup Wizard" to import the Agents and Queues configured in the asterisk config files but I'm getting the following error and I don't know if it's a Java problem, a 'network' problem or what.

Any ideas?

Thanks!

Error TCP connecting to: 127.0.0.1:5038 timeout: 2000ms -- Inner Exception -- Exception: java.net.ConnectException Error: Connection refused Stack trace: java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366) at java.net.Socket.connect(Socket.java:529) at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openSocket(AstManagerThroughSocket.java:122) at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openDataSource(AstManagerThroughSocket.java:57) at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:76) at it.loway.app.queuemetrics.configurazione.configurationwizard.AgentInfoAMI.ReadAgents(AgentInfoAMI.java:78) at it.loway.app.queuemetrics.configurazione.configurationwizard.AgentInfoAMI.ReadInfo(AgentInfoAMI.java:41) at it.loway.app.queuemetrics.configurazione.configurationwizard.SourceInfo.InitReader(SourceInfo.java:125) at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.ValidateSource(ConfWizardHandler.java:392) at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.HandleWizardStep(ConfWizardHandler.java:188) at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.doRun(ConfWizardHandler.java:138) at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:280) at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:572) at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:391) at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(LowayTransactionController.java:242) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception --