Topics

16

Running QueueMetrics / [solved] License key wont update from demo after upgrade

« on: April 05, 2011, 20:33:08 »

after doing yum -y install queuemetrics it created the new folder: queuemetrics-version

1) I went to the old folder copied that key, making certain that I copied it exactly from the previous installed and purchased version.

2) Copied old key into newinstall

3) it said demo

4) sent both old and new keys th QM, they said they were both demo's, but kindly sent a copy of the key to the client as they had purchesed it.


CONCLUSION:

The install wiped out the old and paid for key, almost no question about it, and replaced with a demo. It also wiped out the company logo and all other files except for web.xml in the old folder.

---------------------------------------

After a reinstall of a new version of QM,

and putting the old license key in web.xml,

it wont update to the paid for key.



tomcat and QM restarted,

17

Running QueueMetrics / [solved] QM suddenly failed, no error messages, web page wont load

« on: April 04, 2011, 22:58:28 »

Resolved with a complete removal of queuemetrics-java package, then

yum -y install queuemetrics

new issue:

key wont update
http://forum.queuemetrics.com/index.php?topic=1240.0


-------------------------------------

Queue metrics died suddenly on a system

1) times out when going to page
2) no error messages or indication that anything is wrong
3) did a mysqlcheck on queuemetrics database, it found and fixed an error
3) restarted mysql / tomcat / queuemetrics / httpd / asterisk


update: was able to produce this error after stopping qloader, restarting, killing off processes named java, then restarting queuemetrics:

[root@server ~]# service queuemetrics restart
Stopping QueueMetrics: Using CATALINA_BASE:   /usr/local/queuemetrics/tomcat
Using CATALINA_HOME:   /usr/local/queuemetrics/tomcat
Using CATALINA_TMPDIR: /usr/local/queuemetrics/tomcat/temp
Using JAVA_HOME:       /usr/local/queuemetrics/java
Catalina.stop: java.net.ConnectException: Connection refused
java.net.ConnectException: Connection refused
   at java.net.PlainSocketImpl.socketConnect(Native Method)
   at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
   at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
   at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
   at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
   at java.net.Socket.connect(Socket.java:529)
   at java.net.Socket.connect(Socket.java:478)
   at java.net.Socket.<init>(Socket.java:375)
   at java.net.Socket.<init>(Socket.java:189)
   at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:410)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
   at java.lang.reflect.Method.invoke(Method.java:597)
   at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:336)
   at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:427)


not sure if this is normal, but I'm searching for anything remotely related

any testing ideas?


Thanks

18

Running QueueMetrics / Discrepancy between Real time and Live monitoring

« on: November 16, 2010, 19:58:03 »

Hello,

Queue metrics is report different values depending on the screen, and the client is persistent with questions and a request to get it working.


In Reatime monitoring, several agents do not show as logged in.

In Live monitoring, they do show as logged in.



What could explain the difference and how to get it fixed?

19

Running QueueMetrics / QM not showing status on box 2, when HD on asterisk box one became full

« on: April 13, 2010, 22:41:48 »

A setup had been working for about a year with asterisk on box 1, and queuemetrics on box 2.


The asterisk box (1) suffered a full harddrive and now queuemetrics is effectively dead on server (2), not showing live readout.


why / how to fix ?

20

Running QueueMetrics / Change daylight savings time to correct? (Java updater Broken)

« on: March 15, 2010, 19:32:39 »

Final Update:

Fixed with a hacky workaround, the java opts variable:

export JAVA_OPTS="-Xms128M -Xmx128M -server -Duser.timezone=GMT+05:00"

(Altering the GMT in the daemon startup script)


A sanctioned and lasting way does not work, but life goes on  .


---------------------------

I have run the java updater over and over, it does not give errors, but queuemetrics time simply refuses to change. This is frustrating because everything was seemingly done right, need to get this going.

( tomcat shurtdown/ restart, service queuemtrics restarted)





[root@server1 tzupdater-1.3.25-2009u]# /usr/local/queuemetrics/jdk1.5.0_11/jre/bin/java -jar tzupdater.jar -u -v -f
java.home: /usr/local/queuemetrics/jdk1.5.0_11/jre
java.vendor: Sun Microsystems Inc.
java.version: 1.5.0_11
JRE time zone data version: tzdata2009u
Embedded time zone data version: tzdata2009u
Extracting files... done.
Renaming directories... done.
Validating the new time zone data... done.
Time zone data update is complete.

-------------------------------------------------------------------------------------------------

Queuemetrics time is off by 1 hour due to daylight savings time. Google came up dry.

This thread mentions a java updater, but it spits back complaints.
http://forum.queuemetrics.com/index.php?topic=6.0


tried the updater:

[root@server1 tzupdater-1.3.25-2009u]# java -jar tzupdater.jar --verbose --test
The Java runtime doesn''t have time zone data (zi directory).



Java version:

[root@server1 tzupdater-1.3.25-2009u]# java --version
java version "1.5.0"
gij (GNU libgcj) version 4.1.2 20070925 (Red Hat 4.1.2-27)

Copyright (C) 2006 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.  There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
You have mail in /var/spool/mail/root

Please help, it there no other way to force queuemetrics into the correct time?

21

Running QueueMetrics / Error occurred in the Transaction handler [solved]

« on: February 19, 2010, 21:35:56 »

it was the license


--------------------------------

The hardrive got full, and then queuemetrics error occured.

A previous post with similar error messages had a solution of getting a new trial key, but this is a long term client who had a lisence at one point. Attempting to verify status of subscription now.



I have attempted a repair of mysql databases with:

mysqlcheck -u root -p --auto-repair --check --optimize --all-databases


The error persists,


ERROR TEXT
-----------------------------------------------------------------
"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: -- Inner Exception -- Exception: it.loway.tpf.common.exceptions.LicenceException Stack trace: **** DTSC - Please contact Loway Research for a renewal. at it.loway.tpf.transaction.servlets.NLH.notifica(Unknown Source) at it.loway.tpf.transaction.servlets.NLH.run(Unknown Source) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(Unknown Source) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- Stack trace: javax.servlet.ServletException: -- Inner Exception -- Exception: it.loway.tpf.common.exceptions.LicenceException Stack trace: **** DTSC - Please contact Loway Research for a renewal. at it.loway.tpf.transaction.servlets.NLH.notifica(Unknown Source) at it.loway.tpf.transaction.servlets.NLH.run(Unknown Source) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(Unknown Source) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- at it.loway.tpf.transaction.servlets.LowayTransactionController.init(Unknown Source) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- "

22

Running QueueMetrics / Need a way to mass delete agents

« on: October 29, 2009, 23:59:51 »

So when importing settings, I accidently had all extensions in the agents.conf. That left the installation with hundreds of extra users. Manually deleting them would take hours, wiping queuemetrics database and reinstalling takes a while too, the only alternative.

PUT IN A WAY TO MANAGE USERS THAT IS IDENTICAL TO THE NICE IMPORT PAGE WITH CHECK BOXES NEXT TO EACH AGENT ALL ON ONE PAGE.

so there is not hours and hours of extra click time to get things done

23

Running QueueMetrics / After table repair, no activity is show, no error messages. [ solved ]

« on: May 11, 2009, 18:46:58 »

solution: qloaderd wasn't loaded

service qloaderd start

---------------------------------
Activity in the queues a,gents, and live monitoring are no longer being shown after a repair table command was ran against the table queue_log.

In this case there are no error messages to aid in a google search.

24

Running QueueMetrics / table queuemetrics/queue_log is marked as crashed and should be repaired[solved]

« on: May 09, 2009, 00:56:10 »

When trying to do anything in queuemetrics this error message pops up.

The db connection tester checks out ok,  mysql is running, and queuemetrics was able to be logged in to.


Earlier today the harddrive was full, and huge log files 10 days or older were deleted from tomcat, but it should not have had anything to do with queuemetrics.

How to make it work again?

25

QueueMetrics installation / 1.3.3 licence won't work in 1.4.3 (solved)

« on: February 22, 2008, 23:04:54 »

solution: copy the old web.xml and configuration properties to new server (they are in WEB-INF)



I'm setting up a replacement server. The old one has a perfect working quementrics licence key.

The new server has quemetrics up and going with no errors, but when I paste the old working key over the trial key in the new server,

 (/usr/local/queuemetrics/webapps/queuemetrics-1.*/WEB-INF/web.xml)


It wont recognize it as a working key and spits out errors:


"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: -- Inner Exception -- Exception: it.loway.tpf.common.exceptions.LicenceException Stack trace: **** DTSC - Please contact Loway Research for a renewal. at it.loway.tpf.transaction.servlets.NLH.notifica(Unknown Source) at it.loway.tpf.transaction.servlets.NLH.run(Unknown Source) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(Unknown Source) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- Stack trace: javax.servlet.ServletException: -- Inner Exception -- Exception: it.loway.tpf.common.exceptions.LicenceException Stack trace: **** DTSC - Please contact Loway Research for a renewal. at it.loway.tpf.transaction.servlets.NLH.notifica(Unknown Source) at it.loway.tpf.transaction.servlets.NLH.run(Unknown Source) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(Unknown Source) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- at it.loway.tpf.transaction.servlets.LowayTransactionController.init(Unknown Source) at javax.servlet.GenericServlet.init(GenericServlet.java:211) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1029) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:687) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:144) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- "


Do I need to email loway for a new key for 1.4.3 or something?