Messages

31

Running QueueMetrics / Re: QueueMetrics Cluster, Agent WEB Page Source file

« on: June 28, 2017, 17:16:57 »

Hi, in general when an agent logs in the queues in cluster mode they also have to decide in which server to connect; the AMI commands will be sent directly form QM to that specific server. Not sure I have responded completely tour question though, in case let me know.

Mirko

32

Running QueueMetrics / Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local

« on: June 26, 2017, 15:50:19 »

Hi there, actually if you are runnning the latest version of QM you should check out the DirectAMI option (12.5.3: http://manuals.loway.ch/QM_UserManual-chunked/ch12.html#_pbx_actions )

33

Running QueueMetrics / Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local

« on: June 23, 2017, 17:19:16 »

Hi, in freepbx that's normally included from extensions_custom.conf (that file won't be rewritten with freepbx updates).

BTW you can verify that the dialplan is correctly included in Asterisk with:

asterisk -rx "dialplan show queuemetrics"

I'm sure you have it and that it is working because otherwise it's impossible for QM to perform actions on the PBX

Mirko

34

Running QueueMetrics / Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local

« on: June 23, 2017, 10:22:18 »

Hi there;

actually we like to use SIP/ in order to keep everything compatible with all flavours of Asterisk (freePBX and so on); that may cause some incompatibility with built in login/logout/pause/unpause methods and other issues; basically better not mix up QM login methods with other one.
Anyway you can modify the QueueMetrics dialplan (usually /etc/asterisk/extensions_queuemetrics.conf) in order to log in the queues the kind of interface you prefer so you can make it compatible with your Asterisk implementation, (seach SIP/ in the document to see where it is used).

Remember to reload the dialplan after you save the file (asterisk -rx "dialplan reload")

35

QueueMetrics installation / Re: Queuemetrics Java error NullPointerException on system diagnostics & dbtest page

« on: June 07, 2017, 09:13:51 »

Hi Jeff, the problem is both tomcat8 and java8, from the next release QM will be fully compatible with them.

36

General Asterisk configuration / Re: Queuemetrics and PJSIP

« on: May 30, 2017, 09:32:09 »

We will probably release a specific dialplan, although the switch is very easy:

search SIP/ and replace with PJSIP/

37

Running QueueMetrics / Re: Log agent configuration changes in queues

« on: May 29, 2017, 16:06:35 »

Hi Stephen, at the moment there's no detailed log about this but if you go into an editor, like the details of a queue, you can see which user did the last edit on that queue and the time of the edit
Mirko

38

Running QueueMetrics / Re: Strange doubling after update

« on: April 21, 2017, 09:17:12 »

Honestly that's really weird because I tested the same version here and can't reproduce the problem; you can't disable it but you can use the default value for the background setting:

http://10.10.5.27:8080/queuemetrics/qm/agent_page_gwt_background.jsp

replace the http://10.10.5.27:8080/queuemetrics with the correct url of your QueueMetrics

39

Running QueueMetrics / Re: Strange doubling after update

« on: April 20, 2017, 09:21:48 »

Hi there,

basicly QM has the possibility to integrate with a CRM and do other stuff by opening a URL in a iframe in the backgrorund of the page.

I see that your iframe is pointing to # so it's loading itself.

The property that could affect this are:

default.crmapp   (the page that opens automatically with each call, you can also pass some parameters of the call in the url; check if maybe it is defined twice)

realtime.agent_web1_url
realtime.agent_web2_url  (two custom urls)

realtime.agent_background_url  (the default background url)


Please check the above properties.


What's your version of QM btw?

40

Running QueueMetrics / Re: Strange doubling after update

« on: April 19, 2017, 09:03:13 »

The setting is fine; can you verify using the browser's inspector what page is loading the big iframe in the agent's page?

Also what's the exact version of your QM?

41

Running QueueMetrics / Re: Strange doubling after update

« on: April 18, 2017, 16:26:23 »

Please check into the configuration: how is set the default.crmapp property?

42

Realtime Live / Re: Select Queues

« on: April 18, 2017, 09:34:59 »

Hi, give a look at realtime.dynamicLoginQueues here:

http://manuals.loway.ch/QM_UserManual-chunked/apd.html

43

Running QueueMetrics / Re: Strange doubling after update

« on: April 13, 2017, 08:53:37 »

Hi there,

this is the first time I hear about that; could you share a screenshot? Also do you get any errors in the browser's console?

Mirko

44

Running QueueMetrics / Re: Tranfer shows as untracked record in DNIS

« on: April 05, 2017, 14:57:13 »

Hi stephen,

the problem is that the log appears incorrect; what's the version of Asterisk you are using?

45

QueueMetrics installation / Re: Issues with Time?

« on: February 10, 2017, 08:59:12 »

Hi mnettel,
please open /usr/local/qloader/qloader.pl

and search: "my $timezone_offset"

By default it looks like,

my $timezone_offset  = 0 * 3600;  # in seconds

and normally Perl takes the correct time from system:

Do you have a different value?
If not probably you need to set the correct offset (8*3600 or -8*3600)

Remember to stop the qloaderd service, TRUCATE the queue_log table on the database; if your log is rotated use queuePartialUpdater to reload everything (if you have just one queue_log file that's not needed; then restart the qloaderd service

Mirko