Messages

106

QueueMetrics installation / Re: How to configure VNC viewing?

« on: October 15, 2010, 20:15:03 »

It should be http://HTTP://1.2.3.4:5800 not 1.2.3.4, as explained on the guide.

There was no ":" because I was putting the URL like you mentioned in your post. Changing that to just http:// worked fine.

Thanks

107

Running QueueMetrics / Re: Login and Logout sessions missing

« on: October 15, 2010, 17:36:15 »

I am sorry I am not comprehending. Please tell me what steps to take to fix this so it shows the proper queue log in.

Currently installed in PIAF with Qloader and Asterisk 1.4. My dial-plan for Login is as shown above. What should I echo into the queue log file to show which Queue I am logging into?

Are you saying that this line should include the queue number?
1286991484|1286991484.730|500|Local/366@from-internal/n|ADDMEMBER|

As you can see it already does have the 500 in it. What else should we have?

Thanks

108

Running QueueMetrics / Re: Login and Logout sessions missing

« on: October 15, 2010, 01:06:02 »

I have copied and pasted exact same things from the /etc/asterisk/extensions_queuemetrics.conf and sessions are logged properly but whenever an Agent logs into English Queue they also show logged in on Russian Queue and on French Queue. This is not accurate. What could be causing this?

109

Running QueueMetrics / Re: QueueMetrics decided to stop working all of a sudden -

« on: October 15, 2010, 01:03:33 »

"It was impossible to diagnose a locked-out service caused by your firewall's configuration from what you posted."

^^^That statement is not true. It wasn't a locked out system as you claim. Only port 8099 was not accessible from outside. I provided all the logs asked for and I collected all the logs needed and there was full access to it. I was told to re-install over because there someone thought there was SOMETHING WRONG (with the logs) but really there wasn't anything wrong and it was only the firewall. I was told QM is none existent and I had to symlink etc...

These things happen with any software out there and I wasn't complaining. It just adds to your experience in future and to my experience to know what to look for and to speculate less. Wanted to make a note of it so as it may help others not waste few days on an issue like this.

110

Running QueueMetrics / Re: QueueMetrics decided to stop working all of a sudden -

« on: October 13, 2010, 23:46:44 »

I am disappointed that this was not diagnosed properly. As it turns out, all that I noted in my post and the logs just showed the normal operation of QM and QM was running the whole time but PBXinaFLASH had the port 8099 blocked.

Unfortunately, I had to waste many many hours with support to get this working but every time I was suggested a re-install and it was the wrong suggestion.

But it was solved with one quick call from Lorenzo. So, thanks.

111

Running QueueMetrics / Realtime shows a little Database box beside my Queues...what is that?

« on: October 13, 2010, 20:39:03 »

Hi,

When looking into real time I see a little silver database box infront of my Russian Queue. Other queues don't have that. It's this image:

queuemetrics/img/icons_silk/database.png

Can someone please explain what that means.

Also, I am see two agents logged into a queue that DOES NOT have a name and in fact when I do a "queue show" on Asterisk CLI those agents are not even logged in and yet show up on the real-time. What should have caused this?


***Minor update: I found out that I had "AGENTLOGOOFF" instead of "AGENTLOGOFF" when I updated my dialplan to echo the logoff into the queue log file. Now, about 10 of the agents show to be online. I have done a Search and Replace on the spelling mistake but I think that portion of the file is already upload to MySQL. How can I tell QM to go back and check for the changes to update the log off properly?

Thanks

112

Running QueueMetrics / Login and Logout sessions missing

« on: October 13, 2010, 19:41:17 »

Hello,

This is what we use to Login and Logout users through a Speed Dial on an Aastra phone:

Login:
exten => 90001,1,Answer()
exten => 90001,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 90001,n,Playback(agent-loginok)
exten => 90001,n,Hangup()

Logout:
exten => 90000,1,Answer
exten => 90000,n,RemoveQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,Playback(agent-loggedoff)
exten => 90000,n,Hangup

Agents are used to using the phone sets and it's also safer as QM may fail at one point and Agents can still login to the queues with Speed Dial keys attaches back to extension 90001 (login) and 90000 (logout).

However, it seems that none of those events are read by QM as they are only ADD and REMOVE member and in Queue log and login or logoff is not added.

Queue_Log Report:
1286991484|1286991484.730|500|Local/366@from-internal/n|ADDMEMBER|
1286991510|1286991510.732|500|Local/366@from-internal/n|REMOVEMEMBER|

How can I change above dialplan to include a format accepted by QM?

***My question on this would remain as why ADD and REMOVE member are not translated as Login/Logoff since they are exactly the same thing.

And which part of the Report is fully responsible for reporting the session data including Login, Logoff and Pause, Unpause? In details...


Thanks

113

General Asterisk configuration / What files should I modify to show "Agent" instead of "Age" for Wallboard titles

« on: October 13, 2010, 19:04:30 »

Hi Everyone,

The wallboard interface is a bit weak and I want to do a few tweaks one of which will be putting proper titles to the fields on the Wallboard like changing "Age" to "Agent" and "Rdy" to "Ready". I may also want to change the colors a bit. Which files are responsible for such changes? or are those modification possible through the Admin GUI?

Thanks

114

General Asterisk configuration / Wallboard doesn't show accurate information

« on: October 13, 2010, 18:17:49 »

Hi Everyone,

In real-time under "Agent's currently Logged In", I see that only one agent is logged into a Russian Queue but on Real-Time Queues it shows Age = 5 and Rdy =5 for the Russian Queue and for all other Queues. It shows the total of all agents. This is not accurate as there maybe 5 agents in total but not all are logged into the Russian Queue.

What could be causing this?

Thanks

115

General Asterisk configuration / We changed Agent Numbers and old ones still show in the Queue despite delete?!

« on: October 13, 2010, 18:14:19 »

Hi Everyon,

We change Agent extension range from 330-350 to 360-380 but since the old log is still available (we use qloader) the queues still show all the 330-380 users in them. I have deleted the Agents 330-350 but when I go to edit Queues, I still see that the number show 40 users instead of 20.

Should I get into the MySQL queuemetric table and delete the mentions to 330-350?

Thanks

116

QueueMetrics installation / Can Instant Messenger work with Yahoo, MSN, GoogleTalk?

« on: October 13, 2010, 18:02:24 »

Hi,

Can the Real-Time Instant Messenger link work with Yahoo Messenger and other popular IMs?

Thanks

117

QueueMetrics installation / Re: How to configure VNC viewing?

« on: October 13, 2010, 17:28:58 »

NVM it works with this corrected format:


http://1.2.3.4:5800

-Bruce

118

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: October 13, 2010, 17:27:32 »

Hey,

Try this:

yum -y remove gcc elfutils elfutils-libelf elfutils-libs
yum -y install gcc elfutils elfutils-libelf elfutils-libs

-Bruce

119

QueueMetrics installation / Re: How to configure VNC viewing?

« on: October 13, 2010, 17:21:09 »

Thanks for that. The URL comes out as:

http//192.168.10.82:5800

Without the ":" so it won't browse.

Now, I was under the impression that this loads within QueueMetrics portal so just to give it a nice look and also leave the admin all other features but it's simply opening a browser to browse to VNC Java.

Are there any more features to this that I can through to the client using VNC Ultra for example or this is it?

Also, how to fix that above missing ":" ?

Thanks

120

QueueMetrics installation / How to configure VNC viewing?

« on: October 12, 2010, 23:24:26 »

Hello,

The guide on tutorials to get VNC working is not complete and informative. In editing Agents I have put the IP address of the agent computer as: 192.168.0.115. When browsing it, I get:

Code: [Select]

HTTP Status 404 - /queuemetrics/qm_adm/192.168.10.115

type Status report

message /queuemetrics/qm_adm/192.168.10.115

description The requested resource (/queuemetrics/qm_adm/192.168.10.115) is not available.

Apache Tomcat/5.0.28
What should be done to get this working? VNC is running Java mode and is accessible on port 5800 when directly typed into the browser.

Thanks