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Messages - damian

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1
Running QueueMetrics / Re: Agents not shown in some reports
« on: July 22, 2008, 15:11:00 »
Ok, I'll do the change.
Thanks a lot

2
Running QueueMetrics / Agents not shown in some reports
« on: July 07, 2008, 23:39:26 »
Hi.
I'm having trouble with the following topic:

When I try to do a flexible report, I choose queue, and time lapse.

If I choose the time lapse where all agent enter the queue, just a few agents are shown.

But if I choose from 0 to 23, all agents are correctly shown.

Agents are properly configured, and even in sessions page shows hours correctly.

Any help?

Thanks in advance, and excuse my poor english.

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