Topics

1

General Asterisk configuration / Asterisk 1.8 Realtime queue_log - problem closing calls

« on: July 26, 2013, 06:59:12 »

I have a realtime queue_log table and QM reads it fine. However, when I'm trying to close a call from realtime page I get an error saying "Invalid preset configuration 3. Check preset keys"
Here is my preset:

#
# Asterisk-realtime for Asterisk 1.8
#
sqlPreset.3.table=asterisk.queue_log
sqlPreset.3.f_time_id=time
sqlPreset.3.use_timestamp=false
sqlPreset.3.f_call_id=callid
sqlPreset.3.f_queue=queuename
sqlPreset.3.f_agent=agent
sqlPreset.3.f_verb=event
sqlPreset.3.f_partition=
sqlPreset.3.f_data1=data1
sqlPreset.3.f_data2=data2
sqlPreset.3.f_data3=data3
sqlPreset.3.f_data4=data4
sqlPreset.3.f_data5=data5
sqlPreset.3.f_incr=id

Please advise

2

Running QueueMetrics / Cannot access live monitoring (chanspy) popup screen

« on: July 02, 2013, 22:05:57 »

Having the weird issue, on the realtime screen, even using demoadmin logon cannot get the live monitor screen. Added MON_AUDIO key, no change. If I add RT_TRANSFERCALL then transfer option appears on the magic wand right click but no call monitor. QM Latest version, asterisk 1.8.21/freepbx 2.10 (over elastix). Please help.
Thanks

Also, just realized, When click on transfer nothing happens. Everything was working before...

3

Running QueueMetrics / Individual Agent Reports are not working

« on: June 27, 2011, 15:39:56 »

Hello,
I have a problem,
When I look at the reports without selecting an agent they show proper activity.
As soon as I select an agent for the report, it shows all 0's. The agent activity was properly displayed in previous reports.
Agent logs in from the phone.
Please advice.
Thanks

4

General Asterisk configuration / Where is the agent/queue data stored?

« on: June 27, 2011, 15:33:11 »

Hello,
Could you please tell where the configuration data is stored?
I want my agents to login from phones only, and I need to get list of assigned queues for agents to login on all of them at once.
Currently I've modified freepbx code and store data in queues_details table. This is not convenient since I have to maintain 2 separate lists of agents.
I looked in queuemetrics database and there is nothing there...
Thanks!