Messages

61

QueueMetrics news / QueueMetrics is now on Gentoo Linux!

« on: July 10, 2019, 10:59:15 »

QueueMetrics call center suite for Asterisk PBX is now available on the Gentoo Linux Operating System.

Check this new tutorial for installation tips and procedures.

Read now https://www.queuemetrics.com/blog/2019/07/10/Tutorial-Gentoo/?lid=U132

62

QueueMetrics news / Effective Asterisk Call Center Management and Reporting with QueueMetrics

« on: June 18, 2019, 15:17:50 »

This video webinar is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software for Asterisk PBX.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

and much more.

Watch it now https://youtu.be/_P4JAFShCow !

Feel free to request your 30 days trial at www.queuemetrics.com

63

QueueMetrics news / Music on Hold Tracking tutorial for QueueMetrics call center suite

« on: May 28, 2019, 16:06:27 »

One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold?   
 
QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial:

https://www.queuemetrics.com/blog/2019/05/27/Music-on-hold-update/?lid=U129

64

QueueMetrics news / QueueMetrics version 19.04: the new wallboard features and WebRTC softphone

« on: May 14, 2019, 13:03:08 »

Loway released in April the new version of its monitoring and reporting suite for Asterisk PBX.

QueueMetrics version 19.04 introduces several new features that enhance the software usability and increases the analysis capacity. The most important are related to the wallboard realtime monitoring tool and the new improved WebRTC soft-phone.

The wallboard is greatly improved and expanded to reach feature parity with the classic Real-Time page. Now, whatever you used to do with the Real-Time page is doable with the wallboards - and completely configurable.
The wallboard includes a WebRTC soft-phone, so you can do spying, barging and whispering right within your browser.

Discover more in this new video presentation: https://youtu.be/_UbNUH0eW-I?lid=U127

QueueMetrics 19.04 is immediately available as an RPM package, a TGZ file or a Docker image on DockerHub.

What's new in QueueMetrics 19.04 - New wallboard features and WebRTC softphone

65

QueueMetrics news / WombatDialer Tutorial: Enable Recordings for Reverse Dialing in QueueMetrics

« on: April 25, 2019, 11:48:59 »

How do you enable the recordings for the Reverse Dialing mode for WombatDialer?

You might have noticed that in Reverse Dialing mode you are not able to link the recording to the call.
This is due to the way WombatDialer handles the call.
   
In this new guide we will learn how to edit the Asterisk Dialplan and the WombatDialer configuration, allowing you to link the recording to the correct call.

Read more: https://www.wombatdialer.com/blog/blog/2019/04/25/reverse-dialing/?lid=U125

66

QueueMetrics news / QueueMetrics 19.04 WebRTC Softphone Tutorial out now!

« on: April 18, 2019, 11:12:09 »

Since QueueMetrics 19.04, QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.

This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.

With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone.

Learn more: https://www.queuemetrics.com/blog/2019/04/17/WebRTC_1904/?lid=U124

67

QueueMetrics news / The Training Certification Program for the New QueueMetrics 19.04 is out!

« on: April 16, 2019, 14:53:26 »

Learn the essentials of QueueMetrics Asterisk callcenter suite 19.04 with a live training course with our engineers.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course with 16 chapters including a total of more than five hours of contents example based, plus question-answers at the end.

Discover more https://www.queuemetrics.com/training.jsp?lid=U123

68

QueueMetrics news / The new QueueMetrics 19.04 is out - update now!

« on: April 10, 2019, 11:00:59 »

QueueMetrics version 19.04 introduces a lot of new features that greatly enhance the user experience: new wallboard features, new Spy, Whisper and Barge functionalities, an improved reporting system engine and a new WebRTC soft-phone support.

Check all details: https://manuals.loway.ch/QM_WhatsNew-chunked/ch16.html?lid=U122

Update and 30 days testing is free of charge!

69

QueueMetrics news / QueueMetrics version 19.04 released today: update is free!

« on: April 05, 2019, 10:22:20 »

Loway announces today the new version of its worldwide renowned monitoring and reporting suite for Asterisk PBXs.

QueueMetrics version 19.04 introduces a series of new features that enhance usability and customization. 

There are several new wallboard features and new Spy, Whisper and Barge functionalities. The reporting system has been improved a lot with Lost calls, Short calls and Variable filters and a brand new engine under the hood.

A new improved WebRTC soft-phone support has been implemented and experimental support for Freeswitch has been added.

Read all the details and discover more at: https://manuals.loway.ch/QM_WhatsNew-chunked/ch16.html?lid=U122

You can test free the new QueueMetrics at www.queuemetrics.com

70

QueueMetrics news / Managing Director of Calltronix interview about the Asterisk market out now

« on: March 20, 2019, 15:10:48 »

Mateen Premji, Managing Director of Calltronix (http://calltronix.co.ke/), speaks about the African contact-center market present and future, sharing with our readers his long term experience on customized service solutions, multi-channel support services and emerging call center organizations.

Calltronix has recently partnered with Loway to complement its existing business model and provide QueueMetrics and WombatDialer solutions to customers seeking both on premise and off premise call centre solutions within the East and Central African region.

Read the full interview:

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20190320-Mateen-Premji&lid=U119

71

QueueMetrics news / QueueMetrics Troubleshooting Tutorial 4: Accessing call recordings

« on: March 12, 2019, 14:41:57 »

QueueMetrics is Loway's highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits to call centers professionals.

If you are trying to access call recordings through QueueMetrics without success, here are a few things to be mindful of during the troubleshooting process.

Read our Troubleshooting tutorial 4 now:

https://www.queuemetrics.com/blog/2019/03/12/Troubleshooting-accessing-recordings/?lid=U120

72

QueueMetrics news / QueueMetrics Certification Training Program 2019 out now

« on: February 19, 2019, 10:32:06 »

Learn the essentials of QueueMetrics Asterisk callcenter suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live course. The 16 chapters include a total of 5 hours of contents, plus a question-answer section at the end.

Check it now https://www.queuemetrics.com/training.jsp?lid=U116

73

QueueMetrics news / QueueMetrics Troubleshooting: Sending commands to the PBX

« on: February 14, 2019, 10:19:56 »

If you are trying to send commands to the PBX through QueueMetrics, but nothing happens, there is probably an issue with the AMI connection between QueueMetrics and the PBX.

In this new tutorial guide we will take a look at the different parts you need to set up in order to send commands to the PBX correctly.

Read it now:

https://www.queuemetrics.com/blog/2019/02/13/Troubleshooting-sending-commands/?lid=U115

74

QueueMetrics news / Answering-machine Detection Tutorial for WombatDialer

« on: February 07, 2019, 11:30:45 »

With this new tutorial you will be able to set up an effective answering-machine detection (AMD) system for your call center, using WombatDialer predictive dialer for Asterisk PBX.

We want to run an outbound campaign, in which we play a file and wait for the receiver’s acknowledgment by pressing a selected key. We want to make sure that in case the receiver has an Answering Machine we will get a specific audio message that will be recorded by their machine.

Discover how:

https://www.wombatdialer.com/blog/blog/2019/02/07/AMD-detection/?lid=U114

75

QueueMetrics news / QueueMetrics-Live honored with “Premium Usability” and the “Rising Star” awards

« on: February 05, 2019, 11:31:37 »

FinancesOnline.com, a popular B2B software review platform, has assigned the “Premium Usability” and the “Rising Star” awards to our product QueueMetrics-Live.

Recognized under their best Top 12 VoIP Software category, QueueMetrics-Live was distinguished with both industry awards for passing the high quality standards set by FinancesOnline’s experts. The review platform reserves this industry award to software companies that provide an exceptional user experience and unparalleled ease of use for executing one’s day to day tasks and projects. Similarly, the Rising Star award acknowledges QueueMetrics-Live as a monitoring and reporting software trusted by Asterisk-based PBX.

The QueueMetrics-Live overview sheds more light on FinancesOnline’s findings. As stated by the review team, some of the notable features and key benefits that set us apart from other VoIP software alternatives include:
Real-time analysis on a custom dashboard that displays all important KPIs.
“Unmatched scalability” that makes it easy to handle sudden spikes and large drops in calls.
Agent management tools that simplify tracking of call conversions.
Effortless and fast deployment.
Cost-effectiveness due to its subscription-based pricing that can be adjusted based on a user’s changing business requirements.

We want to thank the team of FinancesOnline.com for the acknowledgment of our work and we will put all our efforts to confirm their trust in our products.

You can read the full review on https://reviews.financesonline.com/p/queuemetrics-live/?lid=U113 and if you are already our customer don’t miss to leave your feedback.