Messages

1

General Asterisk configuration / Asterisk 1.8 Agent Login through phone

« on: July 18, 2013, 16:56:27 »

Hello,

We have several Agents that do not have a computer and we are currently on Asterisk 1.4 using the AgentCallBack command. We have plans to upgrade to 1.8 and since the AgentCallBack command has been deprecated how can we allow the users to continue logging in through a phone? One idea is to develop an AGI script that logs in the members, first it would check to see which queue the agent is a member of (not sure how yet, maybe a separate table mapping). Any other suggestions?

Thanks

2

QueueMetrics installation / Re: Asterisk 1.6

« on: January 20, 2009, 18:40:46 »

I wish I could use 1.4, I have had many issues and I don't want to install anther proxy just to communicate between two servers. (I need SIP over TCP support)

I think 1.6.0 is the only version that does not have that originate issue. Everything after (1.6.1+)  does. At least, that is what I gather from reading some bug reports.

3

QueueMetrics installation / Re: Asterisk 1.6

« on: January 20, 2009, 17:31:38 »

I built and compiled Asterisk 1.6.0 myself and then installed FreePBX 2.5 from source.

Thanks

4

QueueMetrics installation / Asterisk 1.6

« on: January 19, 2009, 21:26:16 »

Hi Guys, I know Asterisk 1.6 is not officially supported however,  we need to run Asterisk 1.6 in order to have SIP over TCP support. (The 1.4 patch was not stable for us).

Everything installed perfect (using RPM's). The issue we have is queuemetrics does not properly log into asterisk. We receive an error in the CLI stating "Authentication failed from 127.0.0.1". I have checked the configs about 50,000 times!! I setup an exact server using Asterisk 1.4 and simply pointed the config to the 1.4 box for testing and it works perfect. As far as I can tell it seems something in the AMI has changed in 1.6. Does anyone have any ideas on how to make it work?

Please let me know, we will be purchasing a license soon.

Thank You!