Messages

31

QueueMetrics news / MiRTA PBX Integration Guide for QueueMetrics-Live

« on: July 02, 2020, 12:46:39 »

How can you connect your MiRTA PBX with QueueMetrics-Live monitoring software?

MiRTA PBX is now fully compatible with Loway's QueueMetrics-Live, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics-Live is natively multi-tenant, therefore it is a perfect fit for voip providers running MiRTA, because each MiRTA tenant maps to a single QueueMetrics instance.

QueueMetrics lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, monitor realtime processes and more.
It includes a dedicated agent interface with text messages and alarm options, an agent page, a wallboard system, a ready to use WebRTC softphone and a complete quality tracking tool.

In this tutorial you will learn the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation.

Read it now:
https://www.queuemetrics.com/blog/2020/07/02/MiRTA-PBX-Integration/?lid=U181

32

QueueMetrics news / Upgrading QueueMetrics' yum repository to HTTPS.

« on: June 17, 2020, 16:08:25 »

QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and call control, live alarms, whisper, spy, barge mode and much more.

Upgrading the QueueMetrics yum Repository to HTTPS is very simple, discover how with this new tutorial: https://www.queuemetrics.com/blog/2020/06/17/yum-update-queuemetrics/?lid=U179

33

QueueMetrics news / Channel Manager of VitalPBX - speaks about benefits of QueueMetrics integration

« on: June 10, 2020, 14:59:14 »

VitalPBX is now fully compatible with Loway's QueueMetrics software, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics lets you track agent productivity, time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

It simplifies call center daily workflow using a dedicated agent interface with text messages and alarms options, integrates easily with all modern CRMs, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Learn more about the benefits of this integration and the evolution of call center market in this brand new interview by Loway.

Read now:

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200608-Jose-Montes&lid=U177

34

QueueMetrics news / How can you handle your call center peak times while agents are working from hom

« on: June 03, 2020, 12:22:44 »

Due to recent COVID19 crisis, most call centers are adopting remote working solutions. This can create a problem as agents will work from outside the company, staff is reduced and your service performance suffers.

If you are running an inbound call centre it often happens that you experience long waiting times in specific days of the week or hours. With WombatDialer predictive dialer you can successfully manage this issue using Queue Call-Back feature.

Learn more:

https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=U176

35

QueueMetrics news / Effective Remote Working with QueueMetrics-Live: Four Features for Success

« on: May 12, 2020, 15:58:48 »

During the current COVID19 crisis the majority of call centers will transition to smart working softwares.
Extending the office VPN is not enough in this scenario, as it becomes difficult to track agents' activities while they are working from home or remotely.
With QueueMetrics-Live cloud service for call center monitoring this is possible.

Discover the four key features offered by QueueMetrics-Live that will contribute to your call center success while working remotely during this crisis and afterwards too!

Read more:

https://www.queuemetrics.com/blog/2020/05/12/remote-working-covid19-success/?lid=U173

36

QueueMetrics news / QueueMetrics On Premise Setup Guide for VitalPBX out now!

« on: April 30, 2020, 15:12:27 »

VitalPBX is now fully compatible with QueueMetrics call center suite, offering enhanced reporting features.

QueueMetrics monitoring solution enhances agents' productivity and improves call center daily workflow with a dedicated agent page, outcomes, wallboards, WebRTC softphone, integration with CRMs and quality tracking tools.

QueueMetrics has more than 200 different metrics and realtime monitors with calls control, live alarms, whisper, spy, barge mode and much more.

With this new guide you will learn how to integrate your VitalPBX with QueueMetrics on premise software.

Read now: https://www.queuemetrics.com/blog/2020/04/29/queuemetrics-guide-vitalpbx/?lid=U172

37

QueueMetrics news / QueueMetrics-Live experience - interview with Iterum Connections

« on: April 22, 2020, 11:54:59 »

Hector Bravo of Iterum Connections - speaks about his experience setting up QueueMetrics-Live for a big call-center monitoring project during COVID19 crisis.

QueueMetrics-Live cloud solution for Asterisk PBX, with its integrated agent page, wallboards, realtime monitoring tools, WebRTC soft-phone and more than 200 different metrics, can improve your call center business and remote working consistently.
Discover how in this brand new interview by Loway, read it now:

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200421-Hector-Bravo&lid=U171

38

QueueMetrics news / How can you adapt your Asterisk call-center to work from home during Coronavirus

« on: April 17, 2020, 14:27:03 »

Companies from many different markets worldwide are struggling during this crisis, but callcenter industry is experiencing a continuos growth.

With the ability for agents and supervisors to work directly from home, contact centers can continue their business without service interruption, seeing a great return on investment.

QueueMetrics, with its integrated agent page, customizable wallboards, realtime monitoring tools, deep reporting system and even WebRTC soft-phone, is the best way to go in this situation.

Discover how in this new article:

https://www.queuemetrics.com/blog/2020/04/15/call-center-remote-working-covid19/?lid=U170

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

39

QueueMetrics news / New Webinar Series Remote Working with QueueMetrics available now!

« on: April 07, 2020, 11:52:51 »

How can you monitor your agents when everybody is working from home?

Measure, analyze and improve everything in your Asterisk or FreePBX call center with no need to be in the company office.

QueueMetrics with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment directly from home?
How can you supervise and control your agents daily workflow remotely?
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Discover how you can enhance your productivity and manage your remote working callcenter with QueueMetrics.

Book your free webinar today. Go to https://www.queuemetrics.com/?lid=U169 and click webinar.

40

QueueMetrics news / How can you monitor your agents when everybody is working from home?

« on: March 23, 2020, 16:51:22 »

Due to the recent COVID19 world crisis, many companies are adopting remote working solutions. If you run a telephone service, from a small internal help-desk to a full-fledged contact center, it is hard to track and understand agents' activities while they are working from home. An extended VPN is definitely not enough.
 
QueueMetrics-Live cloud solution for Asterisk PBX, with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.
 
Discover how you can enhance your productivity and manage your smart-working call-center with QueueMetrics:
 
https://www.queuemetrics.com/blog/2020/03/18/QueueMetricsLive-smart-working-callcenter/?lid=U166

41

QueueMetrics news / QueueMetrics-Live integration tutorial with GrandStream UCM

« on: March 03, 2020, 15:16:25 »

Grandstream's UCM series of IP PBX is now fully compatible with Loway's QueueMetrics callcenter software, offering an enhanced monitoring and reporting suite.

The UCM series of IP PBXs offer an extensive set of unified communication features with no licensing or upgrade fees.

QueueMetrics-Live cloud solution enhances agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs and a quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution.

With this new tutorial you will learn how to integrate your UCM PBX with QueueMetrics-Live software.

Read more: https://www.queuemetrics.com/blog/2020/02/21/QueueMetricsLive-integration-Grandstream-UCM/?lid=U164

42

QueueMetrics news / Loway announces the release of WombatDialer predictive dialer version 20.02

« on: February 18, 2020, 10:12:19 »

Loway today announced the release of WombatDialer predictive dialer for Asterisk PBX version 20.02.

Release 20.02 is designed to make the life of administrators easier, with many small fixes that improve the overall experience of running the dialer for both small and very large systems.

The Loway development team did a lot of work on improving the handling of the dialer black lists and the tracking of attended and unattended transfers from call center queues.

WombatDialer 20.02 takes advantage of a brand new and improved GUI and improvements to the API system, with full visibility of JMX internals.

On top of this, about 40 bugs and minor issues were fixed.

WombatDialer 20.02 is immediately available, as a RPM package for CentOS 6+, a tar.gz archive or a pre-configured Docker image. Get it from https://www.wombatdialer.com/installation.jsp.

If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

For detailed information or a free trial please visit the WombatDialer official website and read the what's new at https://www.wombatdialer.com/blog/blog/2020/02/17/wombatdialer-release-2002/?lid=U161

WombatDialer software is available on premise for Asterisk, FreePBX, Issabel, and many other Asterisk distros. Contact our sales support for more details.

43

QueueMetrics news / QueueMetrics-Live on PBXact Quick Setup Guide

« on: February 13, 2020, 09:54:23 »

QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track your contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention, installation and configuration.

If you are testing QueueMetrics-Live on your PBXact platform (powered by FreePBX), follow our new guide for a quick setup:

https://www.queuemetrics.com/blog/2020/02/12/QueueMetricsLive-installation-PBXact/?lid=U160

44

QueueMetrics news / QueueMetrics for Asterisk Migration Process - Tutorial

« on: January 29, 2020, 15:11:09 »

What is the correct procedure to migrate QueueMetrics to a new server?

QueueMetrics for Asterisk call-center lets you track agent time, measure targets, ACD, IVR, MoH, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

Sometimes, migrating QueueMetrics to a new server is the easiest way to upgrade the software to the latest version.

There are different approaches on how to migrate it, this tutorial will focus on the most basic and reliable procedure.

Read more: https://www.queuemetrics.com/blog/2020/01/28/QueueMetrics-Asterisk-migration/?lid=U158

45

QueueMetrics news / QueueMetrics for Asterisk call center software free trial

« on: January 22, 2020, 15:13:00 »

Our call-center software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

QueueMetrics simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

More metrics and reports coming out for free every year!

You can start your QueueMetrics full featured 30 days trial today, our engineers will support you during the entire testing process setting the solution according to your needs.

Check https://www.queuemetrics.com/?lid=U157 and request your free demo.


QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. Contact our sales support for more details.