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Messages - iamjeff

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1
thanks for the reply mirkox.

Jeff.

2
I am getting the following error when I click on the System diagnostics tools and dbtest page:

SP] java.lang.NullPointerException - -- Inner Exception -- Exception: java.lang.NullPointerException Stack trace: java.lang.NullPointerException at org.apache.jsp.dbtest.index_jsp._jspService(index_jsp.java:95) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:401) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:345) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:537) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1081) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:658) at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1566) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1523) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Unknown Source) -- End Inner Exception -- "


From the license information page, here are the system details:

Software release:   Loway QueueMetrics - 16.10.6
B: 148 - 2016.11.28-10:59
Firefox client version:   CURRENT - Install now: Firefox - Chrome
 

Licenced to:   company name
Maximum licenced agents:       20 [S:1]
Licence expires on:   2021-01-05
    Show end-user licence agreement
 
Operating System:   O.S.: Linux - Ver: 3.16.0-4-amd64 - amd64
Java Runtime:   Version: 1.7.0_80
Vendor: Oracle Corporation
Class Version: 51.0
Java Home: /usr/lib/jvm/java-7-oracle
System path:   /var/lib/tomcat8/webapps/queuemetrics/WEB-INF
Storage type:   SQL Storage (Partition: P000)
Loway TPF:   Version: TPF 262p/P B:262p - 2016.06.28-10:46
Language pack:   V:2016-11-25 10:06
System time:   Java Time: 2017-06-06 16:47:51
Java Time Zone: America/Toronto
MySQL Time: 2017-06-06 16:47:51.0
MySQL Time is aligned with Java Time


Tomcat version is 8, system is Debian Jessie. Mysql Connector is 5.0.8 & 5.1.42 (tried both to make sure).

I am able to get into the Mysql Storage Information page but not much under administrative tools.


I had previously been running on Java 8 and had the same issue, downgrading to java 7 had not fixed the problems. Any one have an idea how I can resolve this?

Jeff.

3
Hi all,

we have a very basic configuration that we complicated with FreePBX.  We have setup a support queue (502) that our agents log into to receive calls.

I would like to track these agents and place the calls in the qm stats as outbound calls of queue 502.

From my dialplan, I am not seeing where the extensions_queuemetrics.conf would be called for an outbound call for these support agents:


    -- Executing [96132730204@queuewtc:1] Goto("SIP/204-02391360", "queuewtc_rulematch|96132730204|1") in new stack
    -- Goto (queuewtc_rulematch,96132730204,1)
    -- Executing [96132730204@queuewtc_rulematch:1] Macro("SIP/204-02391360", "user-callerid|SKIPTTL|") in new stack
    -- Executing [s@macro-user-callerid:1] Set("SIP/204-02391360", "AMPUSER=204") in new stack
    -- Executing [s@macro-user-callerid:2] GotoIf("SIP/204-02391360", "0?report") in new stack
    -- Executing [s@macro-user-callerid:3] ExecIf("SIP/204-02391360", "1|Set|REALCALLERIDNUM=204") in new stack
    -- Executing [s@macro-user-callerid:4] Set("SIP/204-02391360", "AMPUSER=204") in new stack
    -- Executing [s@macro-user-callerid:5] Set("SIP/204-02391360", "AMPUSERCIDNAME=Andy Gibson") in new stack
    -- Executing [s@macro-user-callerid:6] GotoIf("SIP/204-02391360", "0?report") in new stack
    -- Executing [s@macro-user-callerid:7] Set("SIP/204-02391360", "AMPUSERCID=204") in new stack
    -- Executing [s@macro-user-callerid:8] Set("SIP/204-02391360", "CALLERID(all)="Andy Gibson" <204>") in new stack
    -- Executing [s@macro-user-callerid:9] Set("SIP/204-02391360", "REALCALLERIDNUM=204") in new stack
    -- Executing [s@macro-user-callerid:10] ExecIf("SIP/204-02391360", "0|Set|CHANNEL(language)=") in new stack
    -- Executing [s@macro-user-callerid:11] GotoIf("SIP/204-02391360", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,20)
    -- Executing [s@macro-user-callerid:20] NoOp("SIP/204-02391360", "Using CallerID "Andy Gibson" <204>") in new stack
    -- Executing [96132730204@queuewtc_rulematch:2] Set("SIP/204-02391360", "__ROUTENAME=9_outside") in new stack
    -- Executing [96132730204@queuewtc_rulematch:3] Set("SIP/204-02391360", "_NODEST=") in new stack
    -- Executing [96132730204@queuewtc_rulematch:4] Macro("SIP/204-02391360", "record-enable|204|OUT|") in new stack
    -- Executing [s@macro-record-enable:1] GotoIf("SIP/204-02391360", "1?check") in new stack
    -- Goto (macro-record-enable,s,4)
    -- Executing [s@macro-record-enable:4] AGI("SIP/204-02391360", "recordingcheck|20090715-094745|1247665665.675") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
  recordingcheck|20090715-094745|1247665665.675: Outbound recording not enabled
    -- AGI Script recordingcheck completed, returning 0
    -- Executing [s@macro-record-enable:5] MacroExit("SIP/204-02391360", "") in new stack
    -- Executing [96132730204@queuewtc_rulematch:5] Macro("SIP/204-02391360", "dialout-trunk|2|6132730204||") in new stack
    -- Executing [s@macro-dialout-trunk:1] Set("SIP/204-02391360", "DIAL_TRUNK=2") in new stack
    -- Executing [s@macro-dialout-trunk:2] AGI("SIP/204-02391360", "checkperms.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/checkperms.agi
  checkperms.agi: Starting checkperms.agi
       >  checkperms.agi: SQL Debug: SELECT allowed,faildest FROM routepermissions WHERE exten='204' and routename='9_outside'
  ==  checkperms.agi: Access to route granted
    -- AGI Script checkperms.agi completed, returning 0
    -- Executing [s@macro-dialout-trunk:3] GosubIf("SIP/204-02391360", "0?sub-pincheck|s|1") in new stack
    -- Executing [s@macro-dialout-trunk:4] GotoIf("SIP/204-02391360", "0?disabletrunk|1") in new stack
    -- Executing [s@macro-dialout-trunk:5] Set("SIP/204-02391360", "DIAL_NUMBER=6132730204") in new stack
    -- Executing [s@macro-dialout-trunk:6] Set("SIP/204-02391360", "DIAL_TRUNK_OPTIONS=tr") in new stack
    -- Executing [s@macro-dialout-trunk:7] Set("SIP/204-02391360", "OUTBOUND_GROUP=OUT_2") in new stack
    -- Executing [s@macro-dialout-trunk:8] GotoIf("SIP/204-02391360", "1?nomax") in new stack
    -- Goto (macro-dialout-trunk,s,10)
    -- Executing [s@macro-dialout-trunk:10] GotoIf("SIP/204-02391360", "0?skipoutcid") in new stack
    -- Executing [s@macro-dialout-trunk:11] Set("SIP/204-02391360", "DIAL_TRUNK_OPTIONS=T") in new stack
    -- Executing [s@macro-dialout-trunk:12] Macro("SIP/204-02391360", "outbound-callerid|2") in new stack
    -- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/204-02391360", "0|SetCallerPres|") in new stack
    -- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/204-02391360", "0|Set|REALCALLERIDNUM=204") in new stack
    -- Executing [s@macro-outbound-callerid:3] GotoIf("SIP/204-02391360", "1?normcid") in new stack
    -- Goto (macro-outbound-callerid,s,6)
    -- Executing [s@macro-outbound-callerid:6] Set("SIP/204-02391360", "USEROUTCID=") in new stack
    -- Executing [s@macro-outbound-callerid:7] Set("SIP/204-02391360", "EMERGENCYCID=") in new stack
    -- Executing [s@macro-outbound-callerid:8] Set("SIP/204-02391360", "TRUNKOUTCID=6135079994") in new stack
    -- Executing [s@macro-outbound-callerid:9] GotoIf("SIP/204-02391360", "1?trunkcid") in new stack
    -- Goto (macro-outbound-callerid,s,12)
    -- Executing [s@macro-outbound-callerid:12] ExecIf("SIP/204-02391360", "1|Set|CALLERID(all)=6135079994") in new stack
    -- Executing [s@macro-outbound-callerid:13] ExecIf("SIP/204-02391360", "0|Set|CALLERID(all)=") in new stack
    -- Executing [s@macro-outbound-callerid:14] ExecIf("SIP/204-02391360", "0|SetCallerPres|prohib_passed_screen") in new stack
    -- Executing [s@macro-dialout-trunk:13] ExecIf("SIP/204-02391360", "1|AGI|fixlocalprefix") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/fixlocalprefix
       >  fixlocalprefix: Using pattern 9|NXXNXXXXXX
       >  fixlocalprefix: Using pattern 9|1NXXNXXXXXX
       >  fixlocalprefix: Using pattern 911
    -- AGI Script fixlocalprefix completed, returning 0
    -- Executing [s@macro-dialout-trunk:14] Set("SIP/204-02391360", "OUTNUM=96132730204") in new stack
    -- Executing [s@macro-dialout-trunk:15] Set("SIP/204-02391360", "custom=SIP/Metaswitch") in new stack
    -- Executing [s@macro-dialout-trunk:16] ExecIf("SIP/204-02391360", "0|Set|DIAL_TRUNK_OPTIONS=M(setmusic^)T") in new stack
    -- Executing [s@macro-dialout-trunk:17] Macro("SIP/204-02391360", "dialout-trunk-predial-hook|") in new stack
    -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/204-02391360", "") in new stack
    -- Executing [s@macro-dialout-trunk:18] GotoIf("SIP/204-02391360", "0?bypass|1") in new stack
    -- Executing [s@macro-dialout-trunk:19] GotoIf("SIP/204-02391360", "0?customtrunk") in new stack
    -- Executing [s@macro-dialout-trunk:20] Dial("SIP/204-02391360", "SIP/Metaswitch/96132730204|300|T") in new stack
    -- Called Metaswitch/96132730204
    -- SIP/Metaswitch-02396570 is making progress passing it to SIP/204-02391360
    -- SIP/Metaswitch-02396570 is ringing
  == Spawn extension (macro-dialout-trunk, s, 20) exited non-zero on 'SIP/204-02391360' in macro 'dialout-trunk'
  == Spawn extension (queuewtc_rulematch, 96132730204, 5) exited non-zero on 'SIP/204-02391360'
    -- Executing [h@macro-dialout-trunk:1] Macro("SIP/204-02391360", "hangupcall|") in new stack
    -- Executing [s@macro-hangupcall:1] ResetCDR("SIP/204-02391360", "vw") in new stack
    -- Executing [s@macro-hangupcall:2] NoCDR("SIP/204-02391360", "") in new stack
    -- Executing [s@macro-hangupcall:3] GotoIf("SIP/204-02391360", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,6)
    -- Executing [s@macro-hangupcall:6] GotoIf("SIP/204-02391360", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] GotoIf("SIP/204-02391360", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,11)
    -- Executing [s@macro-hangupcall:11] Hangup("SIP/204-02391360", "") in new stack
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/204-02391360' in macro 'hangupcall'
  == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'SIP/204-02391360'


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