Messages

1

Realtime Live / Re: Worng number of agents

« on: July 22, 2007, 01:47:36 »

You where right was a missing agent assignment in the queue definition

2

Realtime Live / Worng number of agents

« on: July 20, 2007, 15:21:45 »

My configuration:
Asteirsk 1.4.6
Queuemetrics 1.4.0
30 days unlimited agents license

2 queues
1 - with 20agents
1 - with 1 agent (test)

When the agents are logged in the real time monitor show wrong Data, in this fields.
I select only 1 queue and go to the real time monitor.

In the field No of agents for all selected queues appears 10agents, in the actual queue line appear 8 agents, when actually there is 10 agents logged in this queue.

in the agents currently login table, appears all the 10 agents.  the same wrong data appears in the wallboard monitor.  Any suggestions?

queue show 401
401          has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime), W:0, C:161, A:8, SL:52.2% within 0s
   Members:
      Agent/100 (Unavailable) has taken no calls yet
      Agent/518 (Unavailable) has taken no calls yet
      Agent/508 (Not in use) has taken 13 calls (last was 122 secs ago)
      Agent/511 (Not in use) has taken 16 calls (last was 0 secs ago)
      Agent/525 (Unavailable) has taken no calls yet
      Agent/513 (Not in use) has taken 14 calls (last was 121 secs ago)
      Agent/516 (Unavailable) has taken no calls yet
      Agent/521 (Unavailable) has taken 5 calls (last was 48096 secs ago)
      Agent/520 (Not in use) has taken 16 calls (last was 823 secs ago)
      Agent/512 (Not in use) has taken 13 calls (last was 1170 secs ago)
      Agent/514 (Not in use) has taken 12 calls (last was 684 secs ago)
      Agent/509 (Not in use) has taken 16 calls (last was 430 secs ago)
      Agent/515 (Unavailable) has taken no calls yet
      Agent/507 (Not in use) has taken 15 calls (last was 311 secs ago)
      Agent/510 (Not in use) has taken 15 calls (last was 117 secs ago)
      Agent/522 (Unavailable) has taken no calls yet
      Agent/517 (Unavailable) has taken no calls yet
      Agent/523 (Unavailable) has taken 2 calls (last was 47677 secs ago)
      Agent/524 (Unavailable) has taken no calls yet
      Agent/519 (Unavailable) has taken 4 calls (last was 45739 secs ago)
      Agent/526 (Unavailable) has taken 6 calls (last was 44930 secs ago)
      Agent/101 (Not in use) has taken 14 calls (last was 558 secs ago)
   No Callers

3

Realtime Live / Re: Wrong identification of call

« on: July 20, 2007, 15:14:21 »

Here is the complete stream

1184887482|1184887480.56|401|NONE|ENTERQUEUE||
1184887482|1184887480.56|401|Agent/526|CONNECT|0|1184887482.57

I try to make a workaround and modify just for test the app_queue.c, and put a fix 1 into the waittime field, and now seems to work.  But for final use I need to have this field with the real value.

Any suggestions?

4

Realtime Live / Re: Wrong identification of call

« on: July 20, 2007, 01:41:46 »

I identify the problem, is on the CONNECT line for some reasone when the field that goes next to the CONNECT message equals 0, queuemetrics show me that the call is waiting, when actually it had been transfer.

Wrong display
1184887482|1184887480.56|401|Agent/526|CONNECT|0|1184887482.57

Good display
1184887625|1184887622.58|401|Agent/519|CONNECT|1|1184887624.59

what this field means?

5

Realtime Live / Wrong identification of call

« on: July 12, 2007, 17:35:59 »

I'm using asterisk version 1.4.6 and testing queuemetrics 1.4.0.

For some reason some calls appear as waiting while they really are handled by an agent in that moment.  There appear also some ghost calls that remains in waiting state but doesn't exist on asterisk.

Can someone give me some help about this?  We have test using the queue_log file and using queue info from mysql, the same thing happends.