Messages

76

General Asterisk configuration / Where can I find a list and details of all keys that can be added to a user?

« on: October 28, 2010, 22:52:04 »

Hello,

Where can I find a list and details of all keys that can be added to a user?
I would be interested to see details in a table if possible. Any key that can be added to an Agent, Supervisor, or an Admin.

Thanks

77

General Asterisk configuration / Agent RELOAD BAR is really lazy. Is there a reason for that?

« on: October 28, 2010, 22:50:51 »

Hi,

The agent reload bar is really lazy. It takes a minute or so to reload. For PAUSE and UNPAUSE the page reloads quickly but if AGENT uses the phone set to LOGIN and LOGOUT of a queue then the status is not shown right away because the bar is lazy. What property can be tampered to bring the second lower to 5 seconds or less.

Or is there going to be a considerable load on the server if 20 agents reload every 5 seconds?

Thansk

78

General Asterisk configuration / Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

« on: October 28, 2010, 22:47:46 »

Hi,

By default the Queue NUMBER like 600, 601, and 602 is shown on Agent portal when they login instead of English, Spanish, and French. How can we make sure that it show the respective Alias as defined in "Edit Queues" section rather than the Queue Number?

Thanks

79

General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 28, 2010, 18:41:26 »

I had to change this to work:

From:
PauseQueueMember(,Local/${AGENTCODE}@from-internal)

To:
PauseQueueMember(,Local/${AGENTCODE}@from-internal/n)


I wish all distros of Asterisk stayed Standard. Digium is partly to blame for the various changes :-(

80

General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 27, 2010, 16:51:20 »

That is true. The Queue Log does show the PAUSE but would that STOP Asterisk from sending calls to that specific extension?

I think you didn't get my question.

Thanks

81

General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 27, 2010, 01:18:10 »

Yep, that worked.

If a call is put on PAUSE the "queue show" should show it on PAUSE in Asterisk CLI right? But it doesn't. I think because it uses the ${AGENT} format rather than ${Local).....

Can you please comment on that.

Thanks

82

General Asterisk configuration / Re: Not showing BUSY agents in Bsy state

« on: October 27, 2010, 01:16:27 »

I have never done outbound campaign. Would it be possible to run the campaign for ever in a reliable way?
Can you please guide me with the right link to get this started?

Thanks

83

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 27, 2010, 01:11:34 »

Thanks for the confirmation. I am sure other agree as well or just turn off the annoying ALARM all together. There is no reason for it to go on once the call is picked up.

For the ding-dong I just blanked the audio file and it works fine.

-Bruce

84

General Asterisk configuration / .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 25, 2010, 21:22:33 »

Hello,

I see that our extensions_queuemetrics.conf exists and it's included in extensions_custom.conf. When trying to PAUSE and UNPAUSE from agent portal the call file created in /var/spool/asterisk/outgoing is chowned root.root rather than asterisk.asterisk and hence agents can't go on PAUSE or UNPAUSE. We are using PBXinaFLASH.

I remember to have fixed this previously maybe by changeing ${AGENT} to ${LOCAL} or something but now I can't find that post.

Please help.

P.S. how does one debug the java code for the buttons PAUSE and UNPAUSE to find the source of the code as to why the files are chowned with root.root rather than asterisk user.

Thanks

85

General Asterisk configuration / Re: Not showing BUSY agents in Bsy state

« on: October 25, 2010, 17:13:53 »

I see. So, that's the only way to do this. Or can all the outbound calls be done through an Outbound Campaign that runs for ever? Can you please detail that if that works as well?

Thanks

86

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 25, 2010, 17:12:22 »

Is this in the works?

Can you enter it as a useful feature to be added?

Because why keep ringing if a call picked up? It only confuses the Supervisor on site. Am I right?

Thanks

87

General Asterisk configuration / Not showing BUSY agents in Bsy state

« on: October 22, 2010, 19:18:54 »

Hi,

If a dynamic agent calls a colleague in the company or makes a call out two BAD things happen:

1- His status doesn't show Busy on the Real-time and Wallboard.
2- Asterisk keeps hitting him despite being on an outbound call if Queue strategy is set to "leastrecent" calls while it should move on to the next agent when it sees the agent to be busy. I have the Skip Busy agent check marked in FreePBX.

I am particularly interested to get issue #1 listed above corrected ASAP.

Thanks

88

General Asterisk configuration / Re: Wallboard doesn't show accurate information

« on: October 22, 2010, 19:16:24 »

Thanks. Works. Me thinks it should be set to True by default on future release.

89

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 22, 2010, 18:14:49 »

Setting that to False sets the Wait to not be monitored at all. We still want it to stay RED but just don't ring the ALARM.

Is there anyway we can have RED ringer specific to Wait AFTER call is picked to BLANK.
We still want to keep the RED ringer during Wait time to alert us with the ringer.wav

Setting the option you mentioned to false works fine except for after the call is picked up it sets the WAIT field to white rather than keeping it RED. It would be good to keep it RED but just don't use the ringer.wav since the call is picked up now.

Thanks

90

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 20, 2010, 22:13:27 »

I have one last question on the rings and alarms.

If our WAIT time goes into RED because a call is waiting too long then the ALARM starts ringing which is great.
However, if that call is picked up really late but IT IS PICKED NOW the ALARM ring still continues. That is NOT good :-(

Our supervisor can see the WAIT in RED and can talk to agents to get their act straight but there is no need for the ALARM to keep going once the call was picked up. Which setting can I change to get this working - I don't want to blank the ALARM as we like the ALARM like I mentioned in the second line of this post.

Thanks