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Running QueueMetrics / Agents not shown in some reports
« on: July 07, 2008, 23:39:26 »
Hi.
I'm having trouble with the following topic:
When I try to do a flexible report, I choose queue, and time lapse.
If I choose the time lapse where all agent enter the queue, just a few agents are shown.
But if I choose from 0 to 23, all agents are correctly shown.
Agents are properly configured, and even in sessions page shows hours correctly.
Any help?
Thanks in advance, and excuse my poor english.
I'm having trouble with the following topic:
When I try to do a flexible report, I choose queue, and time lapse.
If I choose the time lapse where all agent enter the queue, just a few agents are shown.
But if I choose from 0 to 23, all agents are correctly shown.
Agents are properly configured, and even in sessions page shows hours correctly.
Any help?
Thanks in advance, and excuse my poor english.