Messages

1

QueueMetrics installation / Re: How to stop recording Calls

« on: April 16, 2008, 11:53:40 »

Yes, I'm shure now, all the call are recorded. But in some cases 2 files are genrerated and in others only one:

1208339345.25995-in.wav
1208339345.25995-out.wav

1208339087.25953.wav

If it can help, I'm using an druid+queuemetrics package.

2

QueueMetrics installation / Re: How to stop recording Calls

« on: April 14, 2008, 11:31:00 »

I'm not shure that's every call. But it looks like.

3

QueueMetrics installation / Re: How to stop recording Calls

« on: April 14, 2008, 09:24:08 »

Agents.conf:

[general]
persistentagents=yes
autologoff=15
ackcall=no
recordagentcalls=no

[agents]
todo=SAVE
wrapuptime=5
agent=>0225464788,,Telephone 1
agent=>0225464789,,Telephone 2
agent=>0225464790,,Telephone 3
agent=>0225464791,,Telephone 4
agent=>0225464787,,Back Office
agent=>0225464792,,Back Office
agent=>0225464793,,Back Office
agent=>0225464794,,Back Office
agent=>0225464797,,Back Office
agent=>0225464798,,Back Office
agent=>0223881535,,CTI Test2
;agent=>00223881535,,CTI Test4
agent=>0225461536,,CTI Test3
agent=>69020,,CTI Test4
agent=>0225464917,,Formation1
agent=>0225464698,,Formation2


queues.conf:
[general]
persistentmembers=yes

[agents]
todo=SAVE
wrapuptime=5
agent=>0225464788,,Telephone 1
agent=>0225464789,,Telephone 2
agent=>0225464790,,Telephone 3
agent=>0225464791,,Telephone 4
agent=>0225464787,,Back Office
agent=>0225464792,,Back Office
agent=>0225464793,,Back Office
agent=>0225464794,,Back Office
agent=>0225464797,,Back Office
agent=>0225464798,,Back Office
agent=>0223881535,,CTI Test2
;agent=>00223881535,,CTI Test4
agent=>0225461536,,CTI Test3
agent=>69020,,CTI Test4
agent=>0225464917,,Formation1
agent=>0225464698,,Formation2

4

QueueMetrics installation / Re: Reading JDBC URL from WEB-INF/web.xmlError

« on: April 14, 2008, 09:21:21 »

I couldn't try, because our security rules. Servers could't access Internet.

5

QueueMetrics installation / Re: How to stop recording Calls

« on: April 10, 2008, 16:39:43 »

I have a trunk SIP with a Cisco Call Manager. Calls are comming from this trunk to the queue 69011. The agents are using Cisco Phones, it means the calls are sent to the trunk again to join the agents.

[druid-trunks-inbound]
exten=>69011,1,Noop(Appel recu sur ReceptionOCP de ${CALLERIDNUM})
exten=>69011,2,GotoIfTime(00:00-23:59|mon|24|dec?druid-trunks-inbound,69011,10)
exten=>69011,3,GotoIfTime(00:00-23:59|tue|25|dec?druid-trunks-inbound,69011,10)
exten=>69011,4,GotoIfTime(00:00-23:59|wed|26|dec?druid-trunks-inbound,69011,10)
exten=>69011,5,GotoIfTime(00:00-23:59|thu|27|dec?druid-trunks-inbound,69011,10)
exten=>69011,6,GotoIfTime(00:00-23:59|fri|28|dec?druid-trunks-inbound,69011,10)
exten=>69011,7,GotoIfTime(00:00-23:59|mon|31|dec?druid-trunks-inbound,69011,10)
exten=>69011,8,GotoIfTime(00:00-23:59|tue|1|jan?druid-trunks-inbound,69011,10)
exten=>69011,9,GotoIfTime(09:00-15:30|mon-fri|1-31|jan-dec?druid-trunks-inbound,69011,31)
exten=>69011,10,Playback(druid-sounds/OCP-MsgNuit)
exten=>69011,11,Hangup
exten=>69011,31,Noop(${CALLERIDNUM} entre dans la file dattente)
exten=>69011,32,Answer
exten=>69011,33,Ringing
exten=>69011,34,Wait(2)
exten=>69011,35,Playback(druid-sounds/OCP-MessageInformation)
exten=>69011,36,Queue(ReceptionOCP,t,,,180)
exten=>69011,37,Set(__NODEST=)
exten=>69011,38,Playback(druid-sounds/OCP-MsgOccupes)
exten=>69011,n,Hangup

[druid-trunks-outgoing]
exten=>0225461536,1,Noop(Appel vers luis)
exten=>0225461536,2,Macro(dialout-callmanager,0223278353)
exten=>0225461536,n,Hangup
exten=>0225464800,1,Macro(dialout-callmanager,0225464681)
exten=>0225464800,n,Hangup
exten=>0225464803,1,Macro(dialout-callmanager,0225464682)
exten=>0225464803,n,Hangup
exten=>0225464805,1,Macro(dialout-callmanager,0225464683)
exten=>0225464805,n,Hangup

[macro-dialout-callmanager]
exten=>s,1,ChanIsAvail(SIP/cmtr004)
exten=>s,2,Cut(AVAILCHAN=AVAILCHAN,,1)
exten=>s,3,Dial(${AVAILCHAN}/${ARG1})
exten=>s,4,Hangup
exten=>s,102,Congestion

Do you think the calls are recorded when using the trunk or somewhere in dialplan and not when an agent answer them?

6

QueueMetrics installation / Re: Reading JDBC URL from WEB-INF/web.xmlError

« on: April 10, 2008, 16:28:42 »

Thankyou

7

Scripting QueueMetrics / Re: Wallboard Example script

« on: April 10, 2008, 16:23:57 »

Yes, the fault is generated by the following php code:

 echo 'Fault Code: ' . $resp_rt->faultCode() . "\n";

8

QueueMetrics installation / Reading JDBC URL from WEB-INF/web.xmlError

« on: April 08, 2008, 17:16:48 »

Hello,

Queuemetrics works partially.

-Authentification works fine.
-Realtime works fine.
-Reporting works fine to.

-Wallboard and custom reports work only when no calls are in queues.

I still have an error with JDBC_URL since I upgraded to 1.4.3 (Last version: 1.4.0)

# 2   Reading JDBC URL from WEB-INF/web.xml   Error
   Problem encountered:
The file WEB-INF/web.xml might be unreadable or the JDBC_URL may not be defined

Java Error:
Errore parsing XML in '/usr/local/queuemetrics/webapps/queuemetrics-1.4.3/WEB-INF/web.xml'

?

9

QueueMetrics installation / How to stop recording Calls

« on: April 08, 2008, 17:07:26 »

Hello,

I tried to stop recording calls setting recordagentcalls=no. Nothing change, files are still created in directory /var/spool/asterisk/monitor.

Somebody have an idea?

10

Scripting QueueMetrics / Re: Wallboard Example script

« on: April 08, 2008, 16:54:04 »

Hello,

Does somebody have following error?

Fault Code: 2 Fault Reason: Invalid return payload: enabling debugging to examine incoming payload

Thanks