Messages

1

Running QueueMetrics / Re: agent report not showing informations

« on: August 12, 2014, 13:17:54 »

admin pls close this post
TY

2

Running QueueMetrics / Re: agent report not showing informations

« on: August 12, 2014, 13:17:24 »

issue is solved by setting in Cfg Agents - "Asterisk Aliases" the same name as "Agent Description"

3

Running QueueMetrics / agent report not showing informations

« on: August 07, 2014, 12:23:48 »

Hello,

I have an issue with Agent Report, if i'm selecting an agent it doesn't show anything just 0 calls answered and unanswered.
As you can see on printscreen http://imageshack.com/f/eykdNwwtp
Total calls processed:   0 (0 ans / 0 unans)
Ratio:   % ans / % unans

Also i want to mention that i selected for each queue what agents belongs to it. I selected from "Main", "Wrap" and "Spill" columns.

The rest of the queuemetrics works just fine, for example if i make a report per queue 9999, in the report i can see calls, please see the printscreen http://imageshack.com/f/ipd4sVMCp

Please advice what settings should i do to see calls on Agent Report on each selected agent.

Thank you