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Running QueueMetrics / Custom Call Reporting
« on: February 14, 2014, 14:03:32 »
I'm trying to run a custom call report for a time period of Jan1-31 but only for Mon-Fri with a timeframe of 17:00-23:00. I enter the adequate information to the custom reporting area, but the report continually show the entire time period of Jan 1-31 that include the whole 24 hours time period and the 7 days/week.
Any suggestions?
Any suggestions?