Topics

1

QueueMetrics news / Loway Switzerland Announces the Release of QueueMetrics 16.09

« on: September 28, 2016, 11:45:02 »

Loway primary vision for this release is to build a new version of their renewed call-center suite around the idea of making the software flexible, intuitive and even more reliable.

QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader", that works very well with the official QueueMetrics Docker image.

Release 16.09 fully supports Asterisk® 13.11, as well as any older version, and works fine with FreePBX® and Elastix® GUIs.

QueueMetrics 16.09 features include:

• Tracking Call Resolutions and Programmable agent data blocks
• An improved version of the Icon Agent page
• The official Docker image
• The new generation data loader "Uniloader"
• Over 80 bugs fix

and much more.

Check the release notes at http://manuals.loway.ch/QM_WhatsNew-chunked/ch13.html.

*****

Maurizio Sabot
Marketing Manager
www.loway.ch
skype: msabot
@Mausabot

2

QueueMetrics news / Forum spam

« on: December 22, 2009, 17:51:25 »

Hello all,
we have installed a new system to filter out forum spam.  It was applied also to all existing accounts and suspect accounts were suspended. If your account does not work anymore, please contact us and ask for it to be unblocked.

- The forum admins

3

Scripting QueueMetrics / Welcome

« on: December 08, 2007, 18:46:48 »

By popular demand, we have created a new board devoted to building external scripts that leverage on QueueMetrics' own XML-RPC interface.

4

General Asterisk configuration / MOVED: Database Connection

« on: April 05, 2007, 10:09:14 »

This topic has been moved to QueueMetrics installation.

http://forum.queuemetrics.com/index.php?topic=29.0

5

Problems / Forum "Improving QueueMetrics" now visible

« on: April 04, 2007, 17:34:15 »

When configuring the forum, we marked the "Improving QueueMetrics" as visible by regular users only, so you had to log in to check new messages. Now visibile for everyone to see.

6

QueueMetrics installation / IMPORTANT: DST time changes

« on: March 15, 2007, 10:27:15 »

A number of users are reporting problems with QueueMetrics being one hour off after DST came into effect on March, 11. This is caused by problems with the Java VM running QueueMetrics.

The United States has planned a change to its DST observance beginning in 2007. The Energy Policy Act of 2005 mandates that DST will start on the second Sunday in March and end on the first Sunday in November. In 2007, the start and stop dates will be March 11 and November 4, respectively. These dates are different from previous DST start and stop dates.

WHICH USERS ARE AFFECTED?
This problem may be affecting you if your company, your servers or your call centers are located in either USA, Canada or another country or region which sets DST according to USA standards.

HOW DO I KNOW IF I AM AFFECTED?
You will notice that since March 11 your QueueMetrics reports seem to be one hour off. You may also notice problems in the realtime pages.
This problem does not seem to affect everyone living in involved regions, likely because of the different JVMs used to run QueueMetrics and/or the way the clock is set on the server (as local time versus GMT).

HOW CAN THE PROBLEM BE FIXED?

• Make sure your Linux box is aligned with the latest timezone data (on CentOS/RHEL, the package is named tzdata-2006m) 
• Stop QueueMetrics
• Download the Sun JDK updater
• Run the updater with java -jar tzupdater.jar -u -v - if you installed QueueMetrics automatically, your Java to patch resides in /usr/local/queuemetrics/java
• Restart QueueMetrics

If you run a JVM from Sun, you can find the updater here: http://java.sun.com/developer/technicalArticles/Intl/USDST/ (free registration required), while if you run a JDK from a different vendor you should check with your vendor for the timezone patch.

Please keep us posted if you encounter this problem or not, which versions of Java you are running and if you installed QueueMetrics manually or using yum.

7

Running QueueMetrics / MOVED: Time Error

« on: March 15, 2007, 10:03:09 »

This topic has been moved to QueueMetrics installation.

http://forum.queuemetrics.com/index.php?topic=8.0

8

The tavern / Welcome everyone

« on: March 07, 2007, 13:04:47 »

Hello and welcome to the new QueueMetrics forums.