Topics

1

Running QueueMetrics / Customize "DNIS Used" shown values

« on: January 09, 2014, 16:12:48 »

Hi,

Is there any way to edit the "DNIS Used" values shown?



Basically, in the image you see DNIS, N. Calls and the percentages. So, again, is there any way to make this table to show the total amount of minutes that calls implied?

Thanks!

2

Running QueueMetrics / Inbound AND Outbound agents

« on: December 26, 2013, 16:24:53 »

Hi.

I just wanted to know if this is possible.

I've been able to track the outbound calls and set the agents to pick up the calls from a queue by using a hitting # but I don't find a way to have agents logged in and having the possibility to make outbound calls.

Thanks,
Regards.

PS: I think this should go in a different forum, but I can't move it so if some admin sees it, please move to the right forum. Thanks, and sorry.

3

QueueMetrics installation / Unable to 'Load Data From Asterisk" using Wizard

« on: December 17, 2013, 21:59:47 »

Hi,

I'm pretty new in the Asterisk world, and way newer in Queuemetrics. I've seen previous configurations of QM working (installed before I got here) but now I'm trying to do a fresh one to understand the solution from scratch.

So far I've been able to install QM, access via Web and create de DB. Now I'm trying to use the "Setup Wizard" to import the Agents and Queues configured in the asterisk config files but I'm getting the following error and I don't know if it's a Java problem, a 'network' problem or what.

Any ideas?

Thanks!

Error TCP connecting to: 127.0.0.1:5038 timeout: 2000ms -- Inner Exception -- Exception: java.net.ConnectException Error: Connection refused Stack trace: java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366) at java.net.Socket.connect(Socket.java:529) at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openSocket(AstManagerThroughSocket.java:122) at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openDataSource(AstManagerThroughSocket.java:57) at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:76) at it.loway.app.queuemetrics.configurazione.configurationwizard.AgentInfoAMI.ReadAgents(AgentInfoAMI.java:78) at it.loway.app.queuemetrics.configurazione.configurationwizard.AgentInfoAMI.ReadInfo(AgentInfoAMI.java:41) at it.loway.app.queuemetrics.configurazione.configurationwizard.SourceInfo.InitReader(SourceInfo.java:125) at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.ValidateSource(ConfWizardHandler.java:392) at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.HandleWizardStep(ConfWizardHandler.java:188) at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.doRun(ConfWizardHandler.java:138) at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:280) at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:572) at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:391) at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(LowayTransactionController.java:242) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception --