CAllback Agent With Queuemetrics

[kesha]

Dear members

Kindly now i have elastix 2.4 stable version and i make setup for queuemetrics successfully i have call center module in elastix and my agent work as callback agent but when i make setup wized from queuemetrice i can not see y agent but if i make my agent work as Agent only i can see my agent what would should to do i need to work with callback agent to i can not auto answer  calls can you help me please

thanks

[mirkox]

Hi Kesha,

the easiest way to work with QM, is that on the PBX you define only extensions and queues, while the agents are defined in QueueMetrics (as explained here: https://www.queuemetrics.com/faq.jsp?uid=faq-097-agents_vs_users)

They will login in QueueMetrics agent's page and from there they will be able to join the queues, pause/unpause, etc.

[kesha]

thnaks for your response but i don't need QM login page because i have in elastix login page i need Qm Take data fom my pbx i need to make Setup wizard (Load data from Asterisk) can take data i dont but with Agent representative so i need to make it with call agent EX. callback

[mirkox]

Did you install and setup qloader?

https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md

[kesha]

yes you know QM its working fine With me but When i Configuration  My agent AS  Agent in Call center module In Elastix i can import my data form elastix to QM but when i work with mode Callback Extensions From CAll center moduel in elastix I can not import My agent to QM that is my problem

[mirkox]

Ok then you should do it manually from the "edit agents" page, as explained in that FAQ I sent you

[kesha]

did you mean Agent.conf you need from me to edit it or what and if this give me steps please finally i need QM read data agent form elastix not create user and agent and use QM interface because i don't need that and thanks for your support me mirkox

[kesha]

any help please