Messages

1

QueueMetrics news / Re: QueueMetrics 13.04

« on: April 02, 2013, 14:39:24 »

Is the freepbx module compatible with freepbx 2.7.0.3?

thank you,

Luiz

2

General Asterisk configuration / Queues no longer reload until queue reload all is issued

« on: March 01, 2013, 00:05:54 »

We are using queuemetrics for a while now and we started to notice that when we reload asterisk after we make changes to the settings our queues are not being reloaded until we issue queue reload all.

Have anyone seen this? Does queuemetrics disable this command from running when reloading asterisk?

Thank you,

Luiz

3

Running QueueMetrics / Re: Agent Live page not showing status when logged in on remote server

« on: February 28, 2013, 17:00:19 »

They are using the same agent code to login in to both systems.

4

Running QueueMetrics / Re: Agent Live page not showing status when logged in on remote server

« on: February 18, 2013, 14:52:09 »

No information is displayed on the agent's live page after reload.

5

Running QueueMetrics / Agent Live page not showing status when logged in on remote server

« on: February 13, 2013, 14:07:13 »

I finally managed to get my queuemetrics running on a cluster environment, now my issue is when an agent logins in to a queue on the remote server, queuemetrics will not show the queues the agent is logged in.
This is the message it displays, "Agent/46100: Agent status cannot be determined"
When I run "queue show" on my asterisk cli, the agent is logged and receiving calls.

Any ideas?

Thank you

Luiz

6

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: February 06, 2013, 14:20:10 »

Solved.

Thank you I was able to get it to work. Under this line default.queue_log_file=cluster:*, I had wrong information there, I had default.queue_log_file=sql:cluster:*

7

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 31, 2013, 14:54:22 »

Thank you, Do you have a bug tracker page? So I can track the progress in this case. This feature is extremely important for us, and my demo license is about to expire.

8

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 29, 2013, 17:13:22 »

Update: I am able to login to the remote server only if i add the tcp AMI connection setting to the following line.

#callFile spool dir, set to blank for no call files at all or use TCP AMI connection
callfile.dir=

This is not the line under the cluster section. If I leave this line empty I get an error message on queuemetrics and I can't find a way to add both server AMI configuration.

9

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 29, 2013, 13:53:40 »

Would you be able to send me a working configuration.properties file? I dont see anywhere on my agent's page where they can select the server.

Thank you

10

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 28, 2013, 15:02:49 »

When the agent goes to login, they have no option to choose the server. It only give the agent the option for their agent number, extension number and the queue they are logging in to.

11

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 24, 2013, 15:08:31 »

Yes, I can connect to the AMI on the remote server and I am using a cluster. I've pasted the cluster part of my configuration.properties.

Code: [Select]



# This is the default queue log file.
default.queue_log_file=sql:cluster:*


# Cluster to poll for RT data
# list of pipe-separated members of the cluster
# if callfilesdir = "", the commands will be sent through the manager API
cluster.servers=test2|test1

cluster.test2.manager=tcp:admin:mysuperpassword@192.168.2.208
cluster.test2.queuelog=sql:P002
cluster.test2.monitored_calls=/var/spool/asterisk/monitor/
cluster.test2.callfile.dir=
cluster.test2.audioRpcServer=
cluster.test2.agentSecurityKey=

cluster.test1.manager=tcp:admin:mysuperpassword@127.0.0.1
cluster.test1.queuelog=sql:P001
cluster.test1.monitored_calls=/var/spool/asterisk/monitor/
cluster.test1.callfile.dir=
cluster.test1.audioRpcServer=
cluster.test1.agentSecurityKey=



12

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 23, 2013, 13:34:36 »

I see the command running on the local server where asterisk and quemetrics are installed, but it never gets to the remote server where the agent is trying to login. Here is my setup, server test1 has elastix and queuemetrics installed with queue 600, remote server, test2, has qloader installed and it is reporting back to the test1 server, has queue 800 an ext 1000, agent is trying to login to queue 800 sitting at ext 1000, agent is logging in to queuemetrics on test1 server.

13

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: January 22, 2013, 19:43:38 »

I am having an issue similar here. I got everything configured, I imported the extensions_queuemetrics.conf to the remote server, I pass all test but I cant still login the agent on the remote server. I did notice that I do not have a callfile.dir configured for my remote server, only for the local server.

14

Running QueueMetrics / Re: Any way to log out agents from admin page?

« on: September 04, 2012, 19:18:24 »

I am running the latest version but I still can't find where to log off the agents from the Administrator screen.

Thank you

15

Running QueueMetrics / Any way to log out agents from admin page?

« on: August 14, 2012, 15:51:03 »

I was wondering if there is anyway we can force an agent to logout from the queue they are logged into. Or if there anyway we can force a global log out at certain time, like running a cron job.

Thanks.

Luiz