Topics

1

Scripting QueueMetrics / ClassicXmlRpcRecordings and xmlrpc_findaudio.php

« on: April 11, 2009, 10:15:49 »

According to the 1.5.1 docs, xmlrpc_findaudio.php should be included with QueueMetrics. Does anyone know where I can find this?  I do not see it in 1.4.7 or 1.5.1.

---

*snip* from page 108:

The details of how to write an XML-RPC server for the QMAudio.findStoredFile interface can be found
on the XML-RPC guide for QueueMetrics. We ship a sample implementation of such a server in the
xmlrpc_findaudio.php server that comes with QueueMetrics.

2

Running QueueMetrics / Custom reports - data/time order not consistent before 10am?

« on: January 19, 2009, 19:30:30 »

When running custom reports the date/time is not in a consistent order for calls before 10am.

I am running version 1.4.7.1. Has this been fixed in a newer version?

Thank you,
Scooby2

example from today:
01/19 - 7:01:22
01/19 - 7:08:50
01/19 - 7:05:59
01/19 - 7:09:19
01/19 - 7:17:16
01/19 - 7:24:52
01/19 - 7:21:14
01/19 - 7:19:26
01/19 - 7:37:58
01/19 - 7:42:07
01/19 - 7:40:03
01/19 - 7:43:45
01/19 - 7:46:58
01/19 - 7:49:14
01/19 - 7:55:09
......
01/19 - 9:54:22
01/19 - 9:51:06
01/19 - 9:59:40
01/19 - 9:59:37
01/19 - 9:59:49
01/19 - 10:00:10
01/19 - 10:03:42
01/19 - 10:04:39
01/19 - 10:04:50
01/19 - 10:04:53
01/19 - 10:05:18
01/19 - 10:06:09
01/19 - 10:06:57
01/19 - 10:08:14
01/19 - 10:09:23
01/19 - 10:09:40
01/19 - 10:09:44

3

Running QueueMetrics / Any kind of access logs?

« on: October 27, 2008, 22:11:16 »

Is there any way to log when someone has logged in and who/when someone listens to recorded phone calls? I did a quick search through the manual and through configuration.properties but I did not see anything.

I'm not sure if ClassicXmlRpcRecordings would give who did it but should allow the time to be logged.

Thanks,
Scooby2

4

QueueMetrics installation / callfile.dir question

« on: September 04, 2008, 00:04:13 »

Tonight I am upgrading to Asterisk 1.4.21.2 and a new dialplan. We get quite a few calls so we wanted to break them out by date to make them more manageable. I'm guessing I will need to write something custom to get the sound files to work. All we are doing is placing the files in the directory by US date. For example, todays files would be placed in:

/var/spool/asterisk/monitor/20080903/

Any chance I can make this work somehow with the callfile.dir setting?

Thanks in Advance,
Scooby2

MixMonitor(/var/spool/asterisk/monitor/${STRFTIME(${EPOCH},,%Y%m%d)}/sales-${UNIQUEID}.wav|v(0)V(0))

5

Running QueueMetrics / 1.4.5 issue

« on: August 27, 2008, 06:53:47 »

I tried upgrading to 1.4.5 tonight and it is giving me the following. I made sure that everything got an OK on the dbtest and that the database was up-to-date. I am very interested in what kind of external authentication is supported. LDAP by chance?

The only thing I can pick out of this is the: Unknown column 'lic_approved' in 'field list'.

Thank you,
Scooby2

"Errore tecnico nella classe 'it.loway.app.queuemetrics.autenticazione.start'. -- Inner Exception -- - Exception: it.loway.tpf.common.exceptions.TechException - Stack trace: - Problema DB: java.sql.SQLException: Unknown column 'lic_approved' in 'field list' - at it.loway.tpf.SQL.selectScalare(Unknown Source) - at it.loway.app.queuemetrics.autenticazione.start.doRun(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(Unknown Source) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856) - at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) - at java.lang.Thread.run(Unknown Source) - -- End Inner Exception -- - "

6

Running QueueMetrics / stuck/hung calls with 1.4.4?

« on: August 25, 2008, 20:47:33 »

We recently upgraded from 1.3.1 to 1.4.4. Since upgrading, we have been experiencing what appears to be phantom stuck/hung calls in Queuemetrics. Has anyone else experienced this?

The issue this morning was a call showed in the queue for over 10 minutes yet the phones were not ringing and there was no way to answer the call. Queue log shows it was an agent dump but the call continued to appear for over 10 minutes. This is the fourth time this has happened since upgrading. Unfortunately this is the first time someone recorded the number so I could check the queue log.

Any ideas?

Thanks,
Scooby

1219670692|1219670687.106056|sales|NONE|ENTERQUEUE||8125555309
1219670769|1219670687.106056|sales|Agent/113|AGENTDUMP|

7

MySQL storage and Qloaderd/Uniloader / asterisk queue_log directly to mysql

« on: August 13, 2008, 00:55:54 »

We want to have Asterisk write directly to MySQL to make the Realtime page more Realtime. Should I take the Queuemetrics queue_log schema and try and get the data into that or can Queuemetrics look at a table and map columns? Asterisk 1.6 is going to support writing the queue_log directory to MySQL, so I figured I should get a head start on figuring it out.

8

Running QueueMetrics / Couple questions moving from 1.3.1 to 1.4.4

« on: August 12, 2008, 21:30:26 »

Thanks for the excellent program! Besides the broken buttons on the Realtime page (javascript?), my team thinks the font color has changed and is wanting to have only active queues shown on the Realtime page as default.

I did not see anything to change colors or only show active queues on the Realtime page. Is there any way to change these? Are all the configuration options documented anywhere or is everything in the configuration.properties file?

Thank you,
Scooby2