Recent Posts

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QueueMetrics news / Scheduled Report Setup with QueueMetrics.
« Last post by Mausabot on October 27, 2021, 11:20:53 »
QueueMetrics is a monitoring and reporting software for Asterisk PBX that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with call control, live alarms, whisper, spy and barge mode.

In this tutorial you will learn the necessary steps in order to schedule a custom report to be sent periodically by QueueMetrics via e-mail to you or to your colleagues.

Read more: https://www.queuemetrics.com/blog/2021/09/08/scheduled-report-setup-tutorial/?lid=U284
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QueueMetrics news / The journey from Cloud hosted PBX provider to CCaaS
« Last post by Mausabot on October 27, 2021, 11:19:58 »
What if any business could have the best tools of big call centers without the high costs?

If you are a hosted telephony provider, at least 10% of your existing customers could benefit from contact center tooling, packaged in a simple way, but effective enough to improve the business processes.
QueueMetrics-Live software offers a complete CCaaS solution, leveraging your telephony platform and your customer base.

Discover how our partner program can significantly improve your business and quality of your services.

Read more:

Read more https://www.queuemetrics.com/blog/2021/09/17/cloud-hosted-pbx-providers/?lid=U290
13
QueueMetrics news / Let's Encrypt certificate expiry.
« Last post by Mausabot on October 27, 2021, 11:18:51 »
On October 1st 2021 the old Let's Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
The change will impact many platforms and probably your PBX too.

This new tutorial will help you figure out what to do.

Read more: https://www.queuemetrics.com/blog/2021/09/29/lets-encrypt-tutorial/?lid=U293
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QueueMetrics news / Tutorial - Integrating QueueMetrics in an Active Directory Domain.
« Last post by Mausabot on October 27, 2021, 11:14:39 »
Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.

Using Active Directory or solutions based on LDAP you can manage all users across all services and computers not needing to manage credentials or access for each user in every application you run.

QueueMetrics call center monitoring suite can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.

Learn how: https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/?lid=U303
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Scripting QueueMetrics / Re: Using LDAP for AUTH
« Last post by Mausabot on October 26, 2021, 14:04:52 »
Hi there,

recently we integrate it. You can find our tutorial here

https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/

16
Running QueueMetrics / Dialout campaing order
« Last post by illailla on August 18, 2021, 14:14:02 »
Hello,
I wonder if it is possible to sort the campaing list inside the dialout box in a different order. Agents would like to choose a diferent default campaign to make outbound calls, but I cannot understand how is that list sortered, because is not alphabetically sorted.

Thanks in Advance,
Tony.
17
QueueMetrics news / Loway announces the release of WombatDialer 21.06
« Last post by Mausabot on June 01, 2021, 16:24:56 »
Loway is proud to announce the new version of its predictive dialer software: WombatDialer.

WombatDialer boosts agents productivity and improves your contact center's outbound flow. You can easily implement automatic dialing, Text-to-Speech integration and call-back options on unanswered calls. You can configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.

This new release is centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.

The main improvements are:

- Improved API security
- Backpressure on number uploads
- AUTO calls start from attempt 0
- Externally-fed API Queue end-points
- GUI Improvements

and about 25 different bugs and minor issues fixed.
Version 21.06 is immediately available as an RPM archive, a TGZ archive or a Docker image.

For more information visit https://www.wombatdialer.com/blog/blog/2021/05/31/wombatdialer-predictive-dialer-release-2106/?lid=U258
18
Running QueueMetrics / Cannot log in to QueueMetrics
« Last post by sylwat on May 19, 2021, 17:05:26 »
I am having an issue every eight (8) days no agents can log in to QueueMetrics, the only way as a quick fix I implemented is to issue a "fwconsole restart" from the command line. I am running the latest version of QueueMetrics co-located with FreePBX on a server. Please note this is also happening to three separate servers with similar setup.
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QueueMetrics news / QueueMetrics call center suite version 21.04 out now!
« Last post by Mausabot on April 29, 2021, 09:52:48 »
QueueMetrics contact-centre management software for Asterisk PBX has a brand new release.

Our suite tracks your agents' activities and monitors productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound statistics with realtime monitoring, call and agent remote control, customizable wallboards and custom reports for more than 200 different metrics.

The new version 21.04 improves reports' experience and fixes a large number of items, making the experience smoother with over 180 changes and fixes.

Watch now the video presentation:
https://www.youtube.com/watch?v=h04En2zXgTs

QueueMetrics supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, MiRTA, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.
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QueueMetrics news / Loway announces the release of QueueMetrics call center suite version 21.04
« Last post by Mausabot on April 20, 2021, 10:03:18 »
Loway is proud to announce the new version of its contact-centre management software QueueMetrics.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.
It supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.

Release 21.04 makes it easier working with the reports previously released in 20.11 and fixes a large number of items that make the experience smoother, in total it's over 180 changes and fixes.

For more information about QueueMetrics 21.04 visit https://www.queuemetrics.com/blog/2021/04/19/QueueMetrics-21.04/?lid=U245
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