Messages

1

Running QueueMetrics / Re: wrong queues on agents codes

« on: January 20, 2016, 13:59:00 »

thank you. Upgrading qm is on the pipe line and will upgrade sometime this year

2

Running QueueMetrics / wrong queues on agents codes

« on: January 19, 2016, 09:40:23 »

Hi All

I am running queuemetrics 1.7 and Asterisk 1.8 .

why sometimes Agents code shows logged on the wrong queues.
This is frustrating and I have to use console to log them off and then log them back on the console and it will show the right queues.

any idea how to prevent this

 

3

Running QueueMetrics / missed calls not showing on real page

« on: June 24, 2015, 13:54:22 »

missed calls are not showing on the agent real time page.
I can find the on reports , but I need the agent to see their missed calls on the agent real time page.
any suggestions?

4

Running QueueMetrics / Re: missed call while agent is on call

« on: March 10, 2015, 17:32:28 »

thank very much , my queue ring strategy is set to  ringinuse=no in the queue configuration.
closed

5

Running QueueMetrics / Re: missed call while agent is on call

« on: March 06, 2015, 15:49:21 »

Hi Mirkox,

my question is how come an agent that has logged to a queue on queuemetrics  get a missed call while busy on the talikn on the incoming call ?

hope it is clear

6

Running QueueMetrics / missed call while agent is on call

« on: March 05, 2015, 13:56:04 »

missed call while agent is on call ,but it happened only once and the agent was logged to the queue.
what could be the problem?