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Messages - mswan

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Realtime Live / Re: Realtime Report Panel does not show all options
« on: November 08, 2017, 18:30:49 »
All other users are not having an issue.  (same user class; same permissions).   do you to delete this person and set them up again?

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Realtime Live / Re: Realtime Report Panel does not show all options
« on: November 07, 2017, 18:55:01 »
yes they have the same userclass as the other that can see the options.

3
Realtime Live / Realtime Report Panel does not show all options
« on: November 06, 2017, 23:15:09 »
I have a user who has the same permissions as many others, but when they choose realtime, the reports panel on the left hand side only displays the recap option and nothing else.   Everyone else with this permission level also sees options for calls; agents; by queue view; by tag view; agents & outcome....   but this one individuals.  All the information for the user is valid, and they do have agents reporting to them so them should be able to view information other then just the recap. 


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