Messages

1

General Asterisk configuration / Asterisk 1.8 Realtime queue_log - problem closing calls

« on: July 26, 2013, 06:59:12 »

I have a realtime queue_log table and QM reads it fine. However, when I'm trying to close a call from realtime page I get an error saying "Invalid preset configuration 3. Check preset keys"
Here is my preset:

#
# Asterisk-realtime for Asterisk 1.8
#
sqlPreset.3.table=asterisk.queue_log
sqlPreset.3.f_time_id=time
sqlPreset.3.use_timestamp=false
sqlPreset.3.f_call_id=callid
sqlPreset.3.f_queue=queuename
sqlPreset.3.f_agent=agent
sqlPreset.3.f_verb=event
sqlPreset.3.f_partition=
sqlPreset.3.f_data1=data1
sqlPreset.3.f_data2=data2
sqlPreset.3.f_data3=data3
sqlPreset.3.f_data4=data4
sqlPreset.3.f_data5=data5
sqlPreset.3.f_incr=id

Please advise

2

Running QueueMetrics / Re: Cannot access live monitoring (chanspy) popup screen

« on: July 26, 2013, 06:44:35 »

Looks like the buttons are appearing only when selected both and channel has a state extension (aka hotdesk). I will verify.
But the biggest problem is that when buttons do appear, it's very hard to click on them because popup menu disappears quickly... I set reload to 30sec and problem still there...

3

Running QueueMetrics / Re: Cannot access live monitoring (chanspy) popup screen

« on: July 14, 2013, 22:00:47 »

Looks like Lorenzo is on vacation Had to figure out myself...
The only thing I'm not sure if this is a feature or bug:
For transfer to work RT_HANGUPCALL must be enabled as well. Also, When call comes in, clicking on transfer does nothing until next reload...

4

Running QueueMetrics / Re: Cannot access live monitoring (chanspy) popup screen

« on: July 09, 2013, 16:27:54 »

any word on this -? I can't do a demo for the customer 
It was working at some time and the just stopped... The transfer button is there but when clicking on it nothing happens...
The live monitor button (where you can listen live calls) does not appear at all. I reinstalled qm and it didn't change anything...


This is the only thing I can trace in chrome when transfer is clicked: Uncaught ReferenceError: callActionsTitle is not defined

5

Running QueueMetrics / Re: Cannot access live monitoring (chanspy) popup screen

« on: July 03, 2013, 14:39:55 »

I don't see an icon for Call Monitoring even if I add MON_AUDIO. I do see an icon for Transfer when RT_TRANSFERCALL is added, but clicking on it does nothing...
I can click on QA and VNC - they work and open popups...

6

Running QueueMetrics / Cannot access live monitoring (chanspy) popup screen

« on: July 02, 2013, 22:05:57 »

Having the weird issue, on the realtime screen, even using demoadmin logon cannot get the live monitor screen. Added MON_AUDIO key, no change. If I add RT_TRANSFERCALL then transfer option appears on the magic wand right click but no call monitor. QM Latest version, asterisk 1.8.21/freepbx 2.10 (over elastix). Please help.
Thanks

Also, just realized, When click on transfer nothing happens. Everything was working before...

7

General Asterisk configuration / Re: Where is the agent/queue data stored?

« on: July 01, 2011, 17:15:32 »

Thanks!

8

Running QueueMetrics / Re: Individual Agent Reports are not working

« on: July 01, 2011, 17:06:31 »

Thanks for your reply!
I've found an answer - Agents must be assigned to the queue in the qm gui.
Please correct me if I'm wrong.
Thanks

9

Running QueueMetrics / Individual Agent Reports are not working

« on: June 27, 2011, 15:39:56 »

Hello,
I have a problem,
When I look at the reports without selecting an agent they show proper activity.
As soon as I select an agent for the report, it shows all 0's. The agent activity was properly displayed in previous reports.
Agent logs in from the phone.
Please advice.
Thanks

10

General Asterisk configuration / Where is the agent/queue data stored?

« on: June 27, 2011, 15:33:11 »

Hello,
Could you please tell where the configuration data is stored?
I want my agents to login from phones only, and I need to get list of assigned queues for agents to login on all of them at once.
Currently I've modified freepbx code and store data in queues_details table. This is not convenient since I have to maintain 2 separate lists of agents.
I looked in queuemetrics database and there is nothing there...
Thanks!