Messages

1

Running QueueMetrics / Missed Calls by Agent - is this possible ?

« on: July 18, 2008, 07:32:42 »

Hi

As per above subject, is this possible to be shown from the report ?

2

Running QueueMetrics / Re: Total calls processed

« on: July 17, 2008, 08:09:39 »

actualy is it possible to find out missed calls by agent ?

3

Running QueueMetrics / Total calls processed

« on: July 16, 2008, 09:11:39 »

Hi

Just wondering is Total calls processed: supposed to equal Total rows processed:  ??

At the moment we are seeing more Total rows processed:

Will the total answered: minus the Total rows processed: equals to missed calls ?..

not really sure

thanks

4

MySQL storage and Qloaderd/Uniloader / Upload old stats from queueloq

« on: May 22, 2007, 08:10:35 »

Hi

We are using QM 1.3.5 and the latest qloader 1.7. 

Recently had an issue with qm and was down for a week, it is now back up and running, what is the best way to update the db ?

According to the manual -  perl queueLoader.pl /my/queue_log P00 

The queue_log has rotated already and is queue_log.2, but only a part of needs to be uploaded, do i just cutout the parts that I don't need and upload manually the missing parts ?

Cheers

5

Running QueueMetrics / Re: Queuemetrics is not accessible through web after system reboot

« on: May 13, 2007, 01:14:55 »

license still has a few days to go.

6

Running QueueMetrics / Re: Queuemetrics is not accessible through web after system reboot

« on: May 11, 2007, 04:14:46 »

HI

Was also getting the error from the browser, everything was fine until i restarted ./queuemetrics restart . now i get from browser

The following error occurred in the Transaction handler:
"javax.servlet.ServletException"