Messages

1

Running QueueMetrics / Big queue_log file

« on: October 15, 2011, 00:11:55 »

Hi,

The queue_log file is too big, more than 200Mb. How do I reduce file size without loss information in reports?

Thanks,

2

Running QueueMetrics / Change time format to only seconds

« on: August 09, 2011, 18:39:03 »

Hi,

I want to change the time format to only seconds, in order to, calculate average and total time for every calls, in same report, when export the report to excel.

Thanks,

3

Running QueueMetrics / Re: Error formating time when export to excel

« on: August 09, 2011, 18:35:12 »

In CSV file, the time format is HH:MM:SS. the format is not interpretable from excel. When import with openoffice, time format is OK.

Thanks,

4

Running QueueMetrics / Error formating time when export to excel

« on: August 01, 2011, 18:34:23 »

Hi,

When I try to export the answered calls to excel, the duration time and waiting time are shown with date format:

MM:ss ->  12:MM:ss

For example, 0:16, 0 minutes and 16 seconds, in excel is 12:00:16 am.

Thanks in advance,

5

Running QueueMetrics / Add attempts in details unanswered calls report

« on: May 25, 2011, 20:53:53 »

Hi,

On Details of Unanswered calls report, Is possible add the attempts for every agent?

For example,

Asterisk Call ID:       1306247573.198254
Date and time:       05/24 - 09:32:54
Queue:       INBOUND-Queue [700]
Caller ID:       15221890
Handled by:       -
Duration:       -
Waiting time:       40 sec.
Original position       # 1
Disconnection cause:       Caller abandon
Transferred to:       -
Attempts:       0
Stints:       1
URL:       
Status code:       
Srv       
DNIS       
IVR selection
   
RINGNOANSWER    Local/636@from-internal   20 sec.
RINGNOANSWER    Local/630@from-internal   20 sec.

Thanks,