Messages

1

Running QueueMetrics / Re: Automatic Call back technical support

« on: October 09, 2017, 19:04:28 »

Hi,

Where can I get an Engineer trained in this based in India.
Do you have a list of support technicians.

2

Running QueueMetrics / Automatic Call back technical support

« on: October 06, 2017, 22:44:31 »

Hello,

We are running the following setup, Sangoma, Freepbx and Queuemetrics.

Our main issue is a lot of missed calls happening and our agents are not calling them back properly.
We were facing some trouble with freepbx auto call back modules as the calls are dialled back without checking if agent free or not , I support this information is got for Queuemetrics Agent queue

What is the right approach, what solutions can we purchase , looking for a team which can do this remotely.