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Running QueueMetrics / Adjust agent's live page reload time?
« on: March 03, 2010, 19:03:34 »
Hello, we have a successful installation of an inbound and outbound in a queue within QueueMetrics. However, sometimes it seems we have to wait "too long" to get the popup from the queue.
While at the "/queuemetrics/qm/live_agent.jsp" page, we see the message at the bottom: "In order to mantain session information, this page will reload automatically". I think we need to decrease this timeout to cause the page to reload sooner.
Upon doing some research, I found a variable "REALTIME_reload_time", but my greps have not revealed a way to change this short of changing the code. Would someone please share their suggestions on how to change this timeout? Thank you!
While at the "/queuemetrics/qm/live_agent.jsp" page, we see the message at the bottom: "In order to mantain session information, this page will reload automatically". I think we need to decrease this timeout to cause the page to reload sooner.
Upon doing some research, I found a variable "REALTIME_reload_time", but my greps have not revealed a way to change this short of changing the code. Would someone please share their suggestions on how to change this timeout? Thank you!