Messages

1

Running QueueMetrics / Re: Agent realtime status report

« on: August 14, 2019, 14:47:39 »

Hello,

User (supervisor) wants to see the list of queues that agent is logged in at the given time. Is it possible to use QM API right from the report?

Thank you!

2

Running QueueMetrics / Agent realtime status report

« on: August 09, 2019, 14:15:49 »

Hello!

I was wondering if it is possible to list all queues that agent is currently logged in from QueueMetrics? Does anyone knows how this can be achieved?

Thank you!

3

MySQL storage and Qloaderd/Uniloader / Re: Data merging

« on: March 19, 2018, 10:25:36 »

Hello,

Filtering useful data from queue_log table on old server and inserting it to new one worked as expected.

4

MySQL storage and Qloaderd/Uniloader / Data merging

« on: March 13, 2018, 12:15:19 »

Hello!

One of our clients has two QM servers for old and new phone systems. Both QM servers are up to date. They are planning to fully switch to new one and requested to migrate queue statistics data from one QM server into another.

Can someone tell if dupming queue_log table on old system, restoring it and manually creating queues in the GUI on new one will be enough?

Thanks a lot!