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Messages - witekprytek

Pages: [1]
1
Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports
« on: February 01, 2010, 10:38:54 »
I do not think so..

*CLI> sip show peer 888
avs01*CLI>

  * Name       : 888
  Secret       : <Set>
  MD5Secret    : <Not set>
  Context      : from-internal

?

Only qm has problem with this all other applications works fine.

2
Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports
« on: January 27, 2010, 15:55:33 »
my agents.conf file looks like this:
[general]
persistentagents=yes
multiplelogin=yes

[agents]
maxlogintries=5
;autologoff=15
;autologoffunavail=yes
;
goodbye => goodbye_file
;recordagentcalls=yes
;recordformat=gsm
;urlprefix=http://localhost/calls/
; The optional directory to save the conversations in. The default is
/var/spool/asterisk/monitor
savecallsin=/var/calls
agent => 11,2233,Zenek testowy
agent => 206,,AQ
agent => 7889,,QM1

3
Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports
« on: January 27, 2010, 09:39:57 »
Yes,
As I said before, If agent is defined in agent.conf (without password) I have something like that on the output:
Executing [20@queuemetrics:3] AgentCallbackLogin("Local/20@queuemetrics-5fb4,2", "Executing [20@queuemetrics:3] AgentCallbackLogin("Local/20@queuemetrics-5fb4,2", "7889||888@from-internal") in new stack
    -- <Local/20@queuemetrics-5fb4,2> Playing 'invalid' (language 'en')



4
Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports
« on: January 25, 2010, 14:41:50 »
yeap It try to calling the trunk, because QM is not able to login correctly.

I have added new agent using qm and then login using agent webpage:

-- Executing [20@queuemetrics:1] Answer("Local/20@queuemetrics-fd56,2", "") in new stack
    -- Executing [20@queuemetrics:2] NoOp("Local/20@queuemetrics-fd56,2", " "QM: Logging on Agent/7889 to extension 888@from-internal made by Agent/7889" ") in new stack
    -- Executing [10@queuemetrics:1] Answer("Local/20@queuemetrics-fd56,1", "") in new stack
    -- Executing [10@queuemetrics:2] Wait("Local/20@queuemetrics-fd56,1", "10") in new stack
    -- Executing [20@queuemetrics:3] AgentCallbackLogin("Local/20@queuemetrics-fd56,2", "7889||888@from-internal") in new stack
    -- <Local/20@queuemetrics-fd56,2> Playing 'agent-incorrect' (language 'en')
  == Manager 'queuemetricsmgr' logged off from 127.0.0.1

so ...the agent is not able to login.
When I  manually modify agents.conf file and add prevoiusly configured agent (via qm - eg aGENT/206) to the agent.conf file  i have a little different message:
Executing [20@queuemetrics:3] AgentCallbackLogin("Local/20@queuemetrics-5fb4,2", "206||888@from-internal") in new stack
    -- <Local/20@queuemetrics-5fb4,2> Playing 'invalid' (language 'en')

..but finally effect is the same






5
Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports
« on: January 20, 2010, 11:52:24 »
Sorry for my late answer.
rewriteLocal did the trick. I can now see logged in agetns...but.

When I log in using queumetrics I can see on agent console "Agent/206: Agent is currently logged on queues: 8 "
(I have put 888 as the extension number)

I can see agent in real time monitoring and in asterisk console (Agent/206 with ext 888):
Members:
      Local/206@from-internal (dynamic) (Not in use) has taken no calls yet
   No Callers

but no calls are forwarded to the agent - do I need to configure something else?
Asterisk try to call Local/206 not Local/888
- Executing [206@from-internal:4] Macro("Local/206@from-internal-7d3b,2", "dialout-trunk|2|206||") in new stack
    -- Executing [s@macro-dialout-trunk:1] Set("Local/206@from-internal-7d3b,2", "DIAL_TRUNK=2") in new stack


6
Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports
« on: January 09, 2010, 23:41:21 »
I have very similar problem. I have fresh install of queuemetrics.
I do not see any Agents in Real Time Reports.My Agents logs on and off using queuemetrics csreen. I see it in asterisk console:

8            has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
   Members:
      Agent/11 (Not in use) has taken no calls yet
      Local/206@from-internal (dynamic) (Not in use) has taken no calls yet
   No Callers

Agent/206 is logged from queuemetrics.
I can see logs produced by agents action (e.g pause) in queue_log:
1263074798|1263074798.1778|8|Local/206@from-internal|ADDMEMBER|
1263075727|NONE|NONE|Agent/206|PAUSEALL|
1263075727|1263075727.1784|NONE|Agent/206|PAUSEREASON|13
1263075771|NONE|NONE|Agent/206|UNPAUSEALL|

but Real Time Monitoring screen shows 0 Agents in queue!



7
QueueMetrics installation / User loged in, but it can not log on to the queue as an Ageent
« on: January 09, 2010, 11:18:28 »
Hi
I have made fresh queuemetrics installation  using yum on Elastix 1.5 distro (Asterisk 1.4.21).
I have access to the queuemetrics webpage. I can create users and Agents.

I can see newly created agents in queuemetrics. After login as a User/Agent and pushing "login" buttons -login windows appears as should be - I put in extension number ....and nothing happens.
In asterisk cli I do not see any Agent in the queue.

Should I add something or modify some files after "yum installation" to get it work?

I have an old installation of queuemetrics with 10 agent licence and I want to migrate to my new PBX with elastix. I can not find any other information in Installation manual about necessary changes in config files etc..
Could somebody help?

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