Messages

16

Running WombatDialer / Voicemail/Fax discrimination...

« on: March 08, 2013, 20:22:04 »

I was wondering if Wombat has a future plan to handle Voicemail and Fax so it does not send those calls to the queue.  Even something as simple as AMD on Asterisk can increase productivity by eliminating those calls before they get to the queue and agents.

17

Running QueueMetrics / Agents not getting proper penalty on queue

« on: January 24, 2013, 19:26:16 »

We upgraded to Queuemetrics 12.10.1 last week and we just notices that agent priorities on queues are no longer working.  When an agent has a WRAP o SPILL priority on the queue configuration they are still logged on without a penalty and they begin receiving calls.  This was working properly until we upgraded from version 1.6.  Are there any changes that need to be made to Queuemetrics to enable it again?

18

Running QueueMetrics / Re: Call detail not opening in Firefox...

« on: January 21, 2013, 23:26:38 »

We tested on several computers like I mentioned: MAC, Linux and Windows.  All Firefox versions will not display the pop up.  We checked and pop ups are not blocked on any of them.  If I use firebug all I get on the console display when I click on the zoom icon is:

ReferenceError: openPopUp is not defined

19

Running QueueMetrics / Re: Call detail not opening in Firefox...

« on: January 18, 2013, 18:50:05 »

We can replicate this problem on Firefox up to 18 running on Windows, Mac OSX and Linux.  Either Internet Explorer or Safari work fine.  I made a screencast to demonstrate.

https://dl.dropbox.com/u/310346/forefoxerror.mov

20

Running QueueMetrics / Call detail not opening in Firefox...

« on: January 18, 2013, 01:59:13 »

I recently upgraded to Queuemetrics 12.10.1 and now supervisors cannot open call details to listen to recordings.  This only happens in Firefox.  If I use Safari I do get the pop up window and the link to the recording.  From firefox I click on the magnifying glass icon but nothing happens.  When I hover the mouse over the icon I can see at the bottom:

javascript:OpenPopUp(1);

but nothing happens when I click.

21

QueueMetrics installation / Error on new CentOS 6 installation

« on: July 20, 2011, 01:46:37 »

We are doing a new installation on CentOS 6 and after installing rpm packages and setting upthe database we get:

MySQL settings: creating temporary table    Error    Java Error: Problema DB: java.sql.SQLException: Can't create table 'temp_284365' (errno: 13) QueueMetrics requires the grants to create temporary tables to run. Please edit your MySQL configuration.

We have checked permissions and they seem fine.  The user has all privileges for the queuemetrics database.  Maybe there is a compatibility problem with mysql and the java connector?

22

General Asterisk configuration / Re: Hotdesking with member penalties

« on: January 06, 2011, 04:03:57 »

Thank you for the information.  I changed the dialplan to include the new variables:

  '35' =>           1. Answer()                                   [pbx_config]
                    2. Macro(queuelog,${EPOCH},${UNIQUEID},NONE,Agent/${AGENTCODE},HOTDESK,SIP/${QM_AGENT_LOGEXT}) [pbx_config]
                    3. AddQueueMember(${QUEUENAME},SIP/${QM_AGENT_LOGEXT},${QM_AGENT_PRIONUM}) [pbx_config]
                    4. Hangup()                                   [pbx_config]

But now I seem to have a problem because I can only get the agent to register on a single queue and not to all assigned.  It will only log the agent into the queue where he is configured as MAIN.  I then have to add the member to the WRAP queue manually after that.  Is there some modification I need to make to the configuration to add WRAP and SPILL queues automatically?

23

General Asterisk configuration / Hotdesking with member penalties

« on: December 30, 2010, 07:26:20 »

I am interested in getting more information on this point for QM 1.6.3.0:

#1218 - Optionally passing penalties to Addmember entries

How do I implement this?  I am using Asterisk 1.6.2.15 at the moment and we need to have backup agents on several queues.  Right now I run my own AGI script to log the agents to their respective queues in one swoop along with any penalty.  This would be simplified if QM would pass a variable for penalty so that MAIN agents get 0, WRAP get 1 and SPILL get 2 or something like that.  Where can I get some examples for this feature?

24

General Asterisk configuration / Queuemetrics and Asterisk 1.8

« on: December 14, 2010, 23:31:59 »

Is Queuemetrics compatible with Asterisk 1.8?  Anything you need to modify in the configuration to make it compatible?

25

Running QueueMetrics / Call dissapears from Realtime page if longer than 1 hour...

« on: January 09, 2009, 23:53:05 »

A customer with Queuemetrics 1.4.7.1 is complaining that if a call with an agent lasts for more than 60 minutes it dissapears from the Realtime page.  I can find the call in the reports so the information is not lost.  I have not seen this personally but the supervisor claims that it has happened to them twice now.  The agent is still talking to the customer but they cannot see the call in the realtime monitor page.

Is this possible?  Is there a max time setting for the realtime page?

26

Running QueueMetrics / Information discrepancy between two reports...

« on: December 30, 2008, 21:02:53 »

I have a system running Asterisk 1.4.21.2 and Queuemetrics 1.4.7.1 on a Gentoo server.  Everything seems to be running fine but today we noticed that two reports have different information.  If I select the Last 7 Days and go to the Answered tab it says that one of my agents received 176 calls:

Montserrat Cruz     176      33.9%

But when I got to the Att. tab it says that the agent only has taken 74 calls:

Montserrat Cruz      0     -      0:00        74     0:43      53:25   

Why is there a difference in the number of calls taken?