Messages

1

Scripting QueueMetrics / XML RPC Doesn't show Location, can't filter by Agent

« on: June 28, 2011, 19:44:20 »

Hey there,

My XML RPC call I'm trying to do two things:

Filter OUT certain agents (supervisors) so they don't appear in my list, and
Filter by Location

I can't get the "agent filter" field to work (I've tried strings such as "Agent/101" "agent/101" "101" and the agent name, "Bob Jones 101" and "Bob Jones" to no avail). No matter what I put in there the results I get back in RealtimeDO.RTAgentsLoggedIn shows every agent.

I also don't see any mention of Location filtering in any of the Realtime reports, yet the Realtime report on the Queuemetrics JSP page shows a location filter there.

Help!

2

Running QueueMetrics / Using XML-RPC to Login/Logout/Pause agents

« on: June 23, 2011, 20:55:20 »

Hey there,

I'd like to use XML-RPC or another automated external method to trigger agent logins or logouts. Anyone have such a script or example instructions? I don't see any data manipulation functions in the XML-RPC docs so I'm not sure if it's possible.