Topics

1

Scripting QueueMetrics / Pulling Data with xmlrpc does not return results shown in Queuemetrics

« on: December 08, 2009, 21:24:47 »

It seems that if I pull data for a date with php or java for DetailsDO.AgentPauses it will only return agents that actually made a call or took inbound calls.
However pulling the same data from the Agents Tab and then total pause activity detail returns the agents that did not make or take calls.

We have agents that sign into QM and may not take calls because they are assisting on the floor.

Has anyone seen this issue, is there a bug for it currently, or is this how it is intended to work?

2

Scripting QueueMetrics / QM.Stat Method Questions

« on: October 04, 2008, 04:52:38 »

What is list used for as described in the manual below:
9. (List) A list of the required analyses to be returned to the client. Each analysis
name must be supplied as a String.

Is this so we can pull custom queries?