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Messages - mlhendri

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Running QueueMetrics / Enter Call Outcomes from telephone terminal
« on: April 04, 2011, 22:50:58 »
The Queuemetrics user manual states that an "agent will either key in on their telephone terminal or report through QueueMetrics itself through the Agent’s page"  I can't figure out how to enter it via the telephone.  We don't want the agents to have to login to QueueMetrics Agent page to do this.  Is that a feature code or something? 

Thanks in advance. 

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