Topics

1

QueueMetrics installation / Updating QM

« on: May 08, 2008, 17:22:56 »

Hello,

I had follow this guide:
http://astrecipes.net/index.php?from=226&q=astrecipes/manually+updating+queuemetrics

but QM is don't updated, on:
/usr/local/queuemetrics/tomcat/webapps
I had changed the link to:
queuemetrics -> /usr/local/queuemetrics/webapps/queuemetrics-1.4.4b5

After restart QM with:
 /etc/init.d/queuemetrics restart

The version is the same: Loway QueueMetrics - 1.4.3

Please help me to update...

Vlad.

2

General Asterisk configuration / autologoffunavail

« on: April 22, 2008, 23:53:22 »

Hello,

autologoff=yes  in agent.conf can logoff an agent that signed in, but don't signed by the extension. If a agent forgot to logoff before shut off sip client, it will stay login forever.

Im had applyed the patch http://bugs.digium.com/view.php?id=6038  on chan_agent.c but don't work.

This is the log on asterisk:

----------------------------------
-- Executing Dial("Local/101@from-internal-6736,2", "SIP/101||trM(auto-blkvm)") in new stack
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing Set("Local/101@from-internal-6736,2", "DIALSTATUS=CHANUNAVAIL") in new stack
    -- Executing Set("Local/101@from-internal-6736,2", "SV_DIALSTATUS=CHANUNAVAIL") in new stack
    -- Executing GosubIf("Local/101@from-internal-6736,2", "0?docfu|1") in new stack
    -- Executing GosubIf("Local/101@from-internal-6736,2", "0?docfb|1") in new stack
    -- Executing Set("Local/101@from-internal-6736,2", "DIALSTATUS=CHANUNAVAIL") in new stack
    -- Executing NoOp("Local/101@from-internal-6736,2", "Voicemail is novm") in new stack
    -- Executing GotoIf("Local/101@from-internal-6736,2", "1?s-CHANUNAVAIL|1") in new stack
    -- Goto (macro-exten-vm,s-CHANUNAVAIL,1)
    -- Executing PlayTones("Local/101@from-internal-6736,2", "congestion") in new stack
    -- Executing Congestion("Local/101@from-internal-6736,2", "10") in new stack
    -- Agent/820 is circuit-busy
----------------------------------

On this case the status is "UNKNOWN" to peer SIP/101  then the call would be send to an agent available, but the call always is send it to Agent 820.

How can I use autologoffunavail ??  I have asterisk 1.2.26.2 and queuemetrics 1.4.3

Regards.

Vlad.