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QueueMetrics installation / Agent pause activity not showing on Queuemetrics

« on: December 18, 2015, 07:57:07 »

Hi Everyone

I'm using Queuemetrics-15.10 and I'm using the agent page
Pause activity is not showing on the Queuemetrics realtime and on the reports.
The Asterisk logs and "Queue show" are showing that the agent is paused but Queuemetrics doesn't.


[root@pbx ~]# tail -f /var/log/asterisk/queue_log
1450168658|NONE|NONE|NONE|CONFIGRELOAD|
1450168691|NONE|NONE|SIP/|PAUSEALL|
1450168691|NONE|601|SIP/|PAUSE|
1450168691|1450168691.26|NONE|Agent/115|PAUSEREASON|10
1450168762|NONE|NONE|SIP/|PAUSEALL|
1450168762|NONE|601|SIP/|PAUSE|
1450168762|1450168762.28|NONE|Agent/115|PAUSEREASON|10
1450168859|NONE|NONE|SIP/|PAUSEALL|
1450168859|NONE|601|SIP/|PAUSE|
1450168859|1450168859.30|NONE|Agent/115|PAUSEREASON|10


Asterisk is showing the logged in agent.

asterisk -rx 'queue show 601'
601 has 0 calls (max unlimited) in 'rrmemory' strategy (11s holdtime, 26s talktime), W:0, C:3, A:1, SL:100.0% within 60s
   Members:
      SIP/115 (dynamic) (Not in use) has taken no calls yet
      SIP/ (dynamic) (paused) (Invalid) has taken no calls yet
   No Callers