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QueueMetrics installation / Re: Problem with Queuemetrics 12.02
« on: April 23, 2012, 09:40:38 »
we used debian 5.0.8, the asterik 1.4.21, Mysql 5.0. But Queuemetric runing in Windows 2003 Server with Apache Tom CAT 6.0
QueueMetrics professional call center suite for the Asterisk PBX
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MySQL storage and Qloaderd/Uniloader / Re: Problem with Queuemetrics 12.02 with Agents
« on: March 13, 2012, 18:15:57 »
check that i have a lot agents with this names:
WKS-MAD-CTK-01.......WKS-MAD-CTK-60
but when i try to filter by agents or make it some report the agents results:
WKS-MAD-CTK
how can i fixing there, because in the database of queuemetrics there saved it correct: SIP/WKS-MAD-CTK-01 but the problem is in the website
P.D.: i payed a licencie by QM
WKS-MAD-CTK-01.......WKS-MAD-CTK-60
but when i try to filter by agents or make it some report the agents results:
WKS-MAD-CTK
how can i fixing there, because in the database of queuemetrics there saved it correct: SIP/WKS-MAD-CTK-01 but the problem is in the website
P.D.: i payed a licencie by QM
3
QueueMetrics installation / Re: Problem with Queuemetrics 12.02
« on: March 13, 2012, 13:21:58 »
the user is "demoadmin"
4
MySQL storage and Qloaderd/Uniloader / Problem with Queuemetrics 12.02 with Agents
« on: March 13, 2012, 01:03:29 »
i have this kind of problems, with a lot agents (WKS-PPP-USER--##) when i try to filter with agents, only put it WKS-PPP-US, dont put it completed name of the agents.
i read in some site, if i runing qloader maybe fix it this, but i running it, and continue with the same problem.
maybe some body can i help me?
i read in some site, if i runing qloader maybe fix it this, but i running it, and continue with the same problem.
maybe some body can i help me?
5
QueueMetrics installation / Re: Problem with Queuemetrics 12.02
« on: March 12, 2012, 18:43:00 »
of course
***********
-rw-r--r-- /var/log/asterisk/queue_log
***********
maybe there need to have permiso at 755¿¿¿???
***********
-rw-r--r-- /var/log/asterisk/queue_log
***********
maybe there need to have permiso at 755¿¿¿???
6
QueueMetrics installation / Problem with Queuemetrics 12.02
« on: March 08, 2012, 13:39:47 »
i setup all queuemetrics 12.02, but when i try to load data from de asterisk (/var/log/queue_log) i recibed this message.
in the file "configuration.propierties"
default.queue_log_file=/var/log/asterisk/queue_log
***************************************************************************************************
I/O Exception: java.io.FileNotFoundException: \var\log\asterisk\queue_log (El sistema no puede hallar la ruta especificada)
***************************************************************************************************
in the file "configuration.propierties"
default.queue_log_file=/var/log/asterisk/queue_log
***************************************************************************************************
I/O Exception: java.io.FileNotFoundException: \var\log\asterisk\queue_log (El sistema no puede hallar la ruta especificada)
***************************************************************************************************
7
Realtime Live / Re: can i show all agents in the realtime and change it the queue
« on: January 11, 2012, 21:56:48 »
this is another pic
8
Realtime Live / can i show all agents in the realtime and change it the queue
« on: January 11, 2012, 21:55:28 »
hello i have a little problem with realtime view, because i cant see active agents in the page
what is the correct setting for use realtime view?
in the configuration.properties file, i use this in both cant see nothing.
#realtime.members_only=true
realtime.members_only=1
Next this is the part of the configuration.properties when i use the realtime
********************
When the realtime page for an agent is computed, the queue_log is NOT read in its entirety but only the last 'n' bytes.
realtime.max_bytes_agent=65000
#When set to true, the live agent page will open a window each time the URL associated to the first row
#of calls detail table will changes.
realtime.agent_autoopenurl=true
#Here are defined four buttons to be shown in the realtime agent page.
realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Call Details
realtime.agent_button_1.url=http://mysite1.com/action/[A]/
realtime.agent_button_2.enabled=true
realtime.agent_button_2.caption=Signal Problem
realtime.agent_button_2.url=http://mysite2.com/action/[A]/
realtime.agent_button_3.enabled=false
realtime.agent_button_3.caption=Unused
realtime.agent_button_3.url=http://mysite3.com/action/[A]/
realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/104@from-internal
realtime.agent_button_4.ext=200@ext-queue
what is the correct setting for use realtime view?
in the configuration.properties file, i use this in both cant see nothing.
#realtime.members_only=true
realtime.members_only=1
Next this is the part of the configuration.properties when i use the realtime
********************
When the realtime page for an agent is computed, the queue_log is NOT read in its entirety but only the last 'n' bytes.
realtime.max_bytes_agent=65000
#When set to true, the live agent page will open a window each time the URL associated to the first row
#of calls detail table will changes.
realtime.agent_autoopenurl=true
#Here are defined four buttons to be shown in the realtime agent page.
realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Call Details
realtime.agent_button_1.url=http://mysite1.com/action/[A]/
realtime.agent_button_2.enabled=true
realtime.agent_button_2.caption=Signal Problem
realtime.agent_button_2.url=http://mysite2.com/action/[A]/
realtime.agent_button_3.enabled=false
realtime.agent_button_3.caption=Unused
realtime.agent_button_3.url=http://mysite3.com/action/[A]/
realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/104@from-internal
realtime.agent_button_4.ext=200@ext-queue
9
MySQL storage and Qloaderd/Uniloader / I have a big problem with mysql database
« on: December 12, 2011, 18:24:32 »
i have the next configuration in queuemetrics
default.queue_log_file=astr:asterisk|3
but in the all data has the asterisk, in tables queue_log, can i see the partition field.
the databases "queuemetrics" has the following table "queue_log" with this fields:
mysql> desc queue_log;
+------------------+------------------+------+-----+---------+----------------+
| Field | Type | Null | Key | Default | Extra |
+------------------+------------------+------+-----+---------+----------------+
| partition | varchar(20) | NO | MUL | | |
| time_id | int(11) unsigned | NO | | 0 | |
| call_id | varchar(200) | NO | | NULL | |
| queue | varchar(50) | NO | | NULL | |
| agent | varchar(30) | NO | | | |
| verb | varchar(30) | NO | MUL | | |
| data1 | varchar(200) | YES | | NULL | |
| data2 | varchar(200) | NO | | NULL | |
| data3 | varchar(200) | NO | | NULL | |
| data4 | varchar(200) | NO | | NULL | |
| data5 | varchar(200) | NO | | | |
| serverid | varchar(10) | NO | | | |
| unique_row_count | int(10) unsigned | NO | | NULL | auto_increment |
+------------------+------------------+------+-----+---------+----------------+
13 rows in set (0.00 sec)
and in the Asterisk databases has the "queue_log" table with this fields:
mysql> desc queue_log;
+-----------+------------------+------+-----+---------+----------------+
| Field | Type | Null | Key | Default | Extra |
+-----------+------------------+------+-----+---------+----------------+
| id | int(10) unsigned | NO | PRI | NULL | auto_increment |
| time | int(10) unsigned | YES | | NULL | |
| callid | varchar(128) | NO | | | |
| queuename | varchar(32) | NO | | | |
| agent | varchar(32) | NO | | | |
| event | varchar(32) | NO | | | |
| data | varchar(255) | NO | | | |
+-----------+------------------+------+-----+---------+----------------+
7 rows in set (0.00 sec)
default.queue_log_file=astr:asterisk|3
but in the all data has the asterisk, in tables queue_log, can i see the partition field.
the databases "queuemetrics" has the following table "queue_log" with this fields:
mysql> desc queue_log;
+------------------+------------------+------+-----+---------+----------------+
| Field | Type | Null | Key | Default | Extra |
+------------------+------------------+------+-----+---------+----------------+
| partition | varchar(20) | NO | MUL | | |
| time_id | int(11) unsigned | NO | | 0 | |
| call_id | varchar(200) | NO | | NULL | |
| queue | varchar(50) | NO | | NULL | |
| agent | varchar(30) | NO | | | |
| verb | varchar(30) | NO | MUL | | |
| data1 | varchar(200) | YES | | NULL | |
| data2 | varchar(200) | NO | | NULL | |
| data3 | varchar(200) | NO | | NULL | |
| data4 | varchar(200) | NO | | NULL | |
| data5 | varchar(200) | NO | | | |
| serverid | varchar(10) | NO | | | |
| unique_row_count | int(10) unsigned | NO | | NULL | auto_increment |
+------------------+------------------+------+-----+---------+----------------+
13 rows in set (0.00 sec)
and in the Asterisk databases has the "queue_log" table with this fields:
mysql> desc queue_log;
+-----------+------------------+------+-----+---------+----------------+
| Field | Type | Null | Key | Default | Extra |
+-----------+------------------+------+-----+---------+----------------+
| id | int(10) unsigned | NO | PRI | NULL | auto_increment |
| time | int(10) unsigned | YES | | NULL | |
| callid | varchar(128) | NO | | | |
| queuename | varchar(32) | NO | | | |
| agent | varchar(32) | NO | | | |
| event | varchar(32) | NO | | | |
| data | varchar(255) | NO | | | |
+-----------+------------------+------+-----+---------+----------------+
7 rows in set (0.00 sec)
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